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Connection drops after tonight heavy rain and speed stays below 1Mbps

Posted: Fri Sep 07, 2018 9:56 pm
by Ivan001
Hi All,

Tonight (7/09/18), after heavy rain the connection dropped few times and now speed stays below 1Mbps (see attachment)
Have had the similar issue few years ago (tickets 5095671 and 5098113) but was fixed that time.
Hope you can help me to find out the root cause with low speed

Thank you in advance!
Ivan

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Posted: Sat Sep 08, 2018 3:42 pm
by shehanw
Hi Ivan,

Thank you for reaching exetel on this. We apologize for the inconvenience service may have caused. Could you please include the service number or customer ID in question and send it through to residentialsupport@exetel.com.au so we can review the issue and assist you further.

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Posted: Sat Sep 08, 2018 9:59 pm
by Ivan001
Hi Shehanw,

Thank you for your reply.

I have emailed service number to nominated email.

Please let me know if you need anything else.

Thanks in advance
Ivan

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Posted: Sat Sep 08, 2018 10:24 pm
by nilushid
Ivan001 wrote:
Sat Sep 08, 2018 9:59 pm
Hi Shehanw,

Thank you for your reply.

I have emailed service number to nominated email.

Please let me know if you need anything else.

Thanks in advance
Ivan
Thanks for the email. We have requested some information via email, to troubleshoot your service issue further. Please check and reply back to us via the email thread asap.
Ref#13491063

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Posted: Sat Sep 08, 2018 11:11 pm
by Ivan001
Thank you!

Replied back.