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Outage in 3162?

Posted: Sat Mar 09, 2019 8:13 am
by Travis
Hi,

My ADSL has been unable to connect this morning, it worked fine last night.

I've confirmed that my phone is working fine.

I've turned my modem on and off with no luck. According to the modem logs it appears to authenticate OK, but then I get an error saying "Timeout waiting for PADO packets".

Is there any issue in the area?

Thanks.

Re: Outage in 3162?

Posted: Sat Mar 09, 2019 5:58 pm
by judep
Travis wrote:
Sat Mar 09, 2019 8:13 am
Hi,

My ADSL has been unable to connect this morning, it worked fine last night.

I've confirmed that my phone is working fine.

I've turned my modem on and off with no luck. According to the modem logs it appears to authenticate OK, but then I get an error saying "Timeout waiting for PADO packets".

Is there any issue in the area?

Thanks.

Hi Travis,

Could you please send us an email using your nominated email address to residentialsupport@exetel.com.au with your query so we can assist you with this matter

Thanks