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Trying to enable caller id

Posted: Tue Apr 23, 2019 3:34 pm
by bytefoundry
Ticket is #14887551 dealer code BA1372

My refereed customer is having enormous trouble turning on caller id for their recently activated ADSL phone service.

The exetel wiki doesnt seem to provide correct details. They have called in to 13 39 38 and been bounced back and forth between provisioning and tech support.

When receiving calls on their landline phone, they are not seeing the caller id. The handset supports caller id and worked at their previous house.

Re: Trying to enable caller id

Posted: Fri May 31, 2019 2:47 pm
by Dazzled
There's a fee on the PSTN line. Has the user been to the user facilities?

Re: Trying to enable caller id

Posted: Mon Jun 03, 2019 3:49 pm
by KavindaS
bytefoundry wrote:
Tue Apr 23, 2019 3:34 pm
Ticket is #14887551 dealer code BA1372

My refereed customer is having enormous trouble turning on caller id for their recently activated ADSL phone service.

The exetel wiki doesnt seem to provide correct details. They have called in to 13 39 38 and been bounced back and forth between provisioning and tech support.

When receiving calls on their landline phone, they are not seeing the caller id. The handset supports caller id and worked at their previous house.
I have further checked the ticket no 14887551 and we have confirmed the back-end CLI activation on 09 May 2019.

Rental is $6.50 for the CLI feature in Telstra PSTN lines.