Wrong location

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Mick.G
Posts: 15
Joined: Mon Mar 18, 2019 1:36 pm

Wrong location

Post by Mick.G » Sat Apr 27, 2019 9:12 am

Firstly Hello.
My problem i am having is that my modem believes i am in surrey hills NSW , when i am based in Wynnum ,QLD.
The issues i keep getting are security issues logging into most of my accounts (steam , cubebrush, and most of my VFX sites i visit).
I am running windows 10 Pro , have set the time and location for Brisbane in both win 10 and Router.
Any Fix for this will be greatly appreciated. :|
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rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Wrong location

Post by rasikak » Sat Apr 27, 2019 10:39 pm

Thank you for contacting. Please PM me your customer ID or the service Number to further check on this.
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rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Wrong location

Post by rasikak » Fri May 10, 2019 5:57 pm

rasikak wrote: ↑
Sat Apr 27, 2019 10:39 pm
 Thank you for contacting. Please PM me your customer ID or the service Number to further check on this.

Thank you for reaching out. I have sent an email requesting further details on the reported issue via the reference number #15024454. Please advise us accordingly to assist you further.
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Mick.G
Posts: 15
Joined: Mon Mar 18, 2019 1:36 pm

Re: Wrong location

Post by Mick.G » Sat May 25, 2019 9:11 am

I am now having trouble with the speed of the internet. Can not even run Speednet as it fails to open with a latency error , Plus it is taking up to 4 minutes just for my web browser to load. It is at a pathetic speed.
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judep
Exetel Staff
Posts: 955
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Wrong location

Post by judep » Sat May 25, 2019 4:39 pm

Mick.G wrote: ↑
Sat May 25, 2019 9:11 am
 I am now having trouble with the speed of the internet. Can not even run Speednet as it fails to open with a latency error , Plus it is taking up to 4 minutes just for my web browser to load. It is at a pathetic speed.
Hi,

One of our engineers will be contacting you shortly to assist you on this matter

Thanks.
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Mick.G
Posts: 15
Joined: Mon Mar 18, 2019 1:36 pm

Re: Wrong location

Post by Mick.G » Fri Jun 14, 2019 8:45 am

Which date and what month is the Engineer going to be getting in contact with me ??
Still waiting!
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KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Wrong location

Post by KavindaS » Fri Jun 14, 2019 3:06 pm

Mick.G wrote: ↑
Fri Jun 14, 2019 8:45 am
 Which date and what month is the Engineer going to be getting in contact with me ??
Still waiting!
I have referred the ticket id 15024454. The day (25th May) we have confirmed to you, we did call you and you were not reachable. We have sent an email too by informing this.
However, we have received your speed test results and I will get an engineer to work on this and provide you the feedback accordingly.
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