Hi,
Loyal Exetel customer for many years. Recently moved house and have organised a new Exetel connection at the new premise.
The house is a knockdown and a rebuild so previously a connection but house is a brand new house with a new box and a conduit ready for a new lead in to be installed. Been waiting several weeks now for connection, already been delayed once. Received an email today to say the service was active. Only thing is there is no lead in cable or physical link to the outside network SO NO SERVICE.
Rang support several times today, but no luck. I keep getting bounced between Activation's and Tech Support. Both saying the service is active at their end and both saying the other can help....
Getting very frustrated very quickly... Please help!
New Connection - Been told is active yet lead in cable (physical connection) to house is missing
Re: New Connection - Been told is active yet lead in cable (physical connection) to house is missing
Thank you for reaching out. Please PM your customer ID or the service number to further assist you on this regards.Caleb77 wrote: ↑Thu Jul 04, 2019 4:36 pmHi,
Loyal Exetel customer for many years. Recently moved house and have organised a new Exetel connection at the new premise.
The house is a knockdown and a rebuild so previously a connection but house is a brand new house with a new box and a conduit ready for a new lead in to be installed. Been waiting several weeks now for connection, already been delayed once. Received an email today to say the service was active. Only thing is there is no lead in cable or physical link to the outside network SO NO SERVICE.
Rang support several times today, but no luck. I keep getting bounced between Activation's and Tech Support. Both saying the service is active at their end and both saying the other can help....
Getting very frustrated very quickly... Please help!
Re: New Connection - Been told is active yet lead in cable (physical connection) to house is missing
Thank you for sending the requested details. We have assigned one of our senior engineers to contact you on this regards. Please expect a call from us shortly. #15529128
Re: New Connection - Been told is active yet lead in cable (physical connection) to house is missing
Hi,
Can someone please update me on how this is progressing? Turns out I am being charged for a service I do not have?
Steve
Can someone please update me on how this is progressing? Turns out I am being charged for a service I do not have?
Steve
Re: New Connection - Been told is active yet lead in cable (physical connection) to house is missing
P.S. I am still getting bounced between tech support and activation's. No one seems able to take ownership or be bothered to phone me.