Very slow ADSL

[Newbey]

I am a long-time Extetel customer with ADSL2+ service connected to the Dee Why exchange in NSW. A year ago, I typically got 8.0 Mbps download and 0.7 Mbps upload, but recently have struggled to get 2.0 Mbps download. Sometimes it has even been less than 1.0 Mbps and I have resorted to using personal hotspot on my iPhone.

I have read past posts and have removed the filter from between phone socket and modem, disconnected remote phone and all other extensions. I do not have Foxtel or security alarm. Speedtest result is 2.2 Mbps download and 0.3 Mbps upload.

Modem is NetComm NB6 with DSL Speed (DS/US) of 2552/425 Kbps.

Can anyone suggest the source of problem and solution?

Regards, Graham

[KavindaS]

I am a long-time Extetel customer with ADSL2+ service connected to the Dee Why exchange in NSW. A year ago, I typically got 8.0 Mbps download and 0.7 Mbps upload, but recently have struggled to get 2.0 Mbps download. Sometimes it has even been less than 1.0 Mbps and I have resorted to using personal hotspot on my iPhone.

I have read past posts and have removed the filter from between phone socket and modem, disconnected remote phone and all other extensions. I do not have Foxtel or security alarm. Speedtest result is 2.2 Mbps download and 0.3 Mbps upload.

Modem is NetComm NB6 with DSL Speed (DS/US) of 2552/425 Kbps.

Can anyone suggest the source of problem and solution?

Regards, Graham

Hi Graham,

I have performed a port rebuild to your service. Please have the modem power reboot and check the service.

If the issue persist, perform random speed tests via http://speedtest.exetel.com.au/ during peak and off-peak times and send us the results to residentialsupport@exetel.com.au email.

[Newbey]

KavindaS,

Thank you for your prompt response. I have done a modem power reboot but initial speed test shows no improvement. I will do further tests this evening and forward results tomorrow.

Regards, Graham

[Newbey]

Hi KavindaS,

There has not been any noticeable improvement since I did a power reboot of modem yesterday evening.

I have sent an email with speed test results to <residentialsupport@exetel.com.au> as requested.

Regards, Graham

[KavindaS]

Hi KavindaS,

There has not been any noticeable improvement since I did a power reboot of modem yesterday evening.

I have sent an email with speed test results to <residentialsupport@exetel.com.au> as requested.

Regards, Graham

Thanks Graham. Can you provide here the automated ticket reference number you have received?

[Newbey]

Hi KavindaS,

My apologies for not having included the Reference Number #15756353 from my previous post.

Regards,

Graham

[rasikak]

Hi KavindaS,

My apologies for not having included the Reference Number #15756353 from my previous post.

Regards,

Graham

Thank you for your response. We will further check and update you via the email.