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Internet slow to the point of being unusable

Posted: Fri Sep 20, 2019 4:26 pm
by Alex55
The last three days my internet speed drops sporadically for up to 10 minutes at a time and only returns to normal speed for a couple of minutes before slowing to a stop essentially. I can't watch Netflix and in games my ping goes up to 5k.

I've reset the modem numerous times. I'm in the chiswick area nsw. What's going on?

Re: Internet slow to the point of being unusable

Posted: Fri Sep 20, 2019 9:51 pm
by KavindaS
Alex55 wrote:
Fri Sep 20, 2019 4:26 pm
The last three days my internet speed drops sporadically for up to 10 minutes at a time and only returns to normal speed for a couple of minutes before slowing to a stop essentially. I can't watch Netflix and in games my ping goes up to 5k.

I've reset the modem numerous times. I'm in the chiswick area nsw. What's going on?
We were not informed of any possible outages in the mentioned area. Therefore, if the is issue persisting, perform speed tests in random times via http://speedtest.exetel.com.au/ and email the results to residentialsupport@exetel.com.au for further investigations.