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ADSL Poor Sync rates and disconnections

Posted: Sun Feb 09, 2020 10:45 am
by carl82
Hi, during the recent rain I have noticed a steady deterioration of my home internet, and it has now fallen to under 900kbps downstream and has shown to disconnect here and there.
i usually get a blistering 4500kbps downstream.

can you please assist with having the pit/connection assessed?

this happens every time it rains very heavily (Albeit not often lately)

Re: ADSL Poor Sync rates and disconnections

Posted: Sun Feb 09, 2020 3:44 pm
by KasunW
carl82 wrote:
Sun Feb 09, 2020 10:45 am
Hi, during the recent rain I have noticed a steady deterioration of my home internet, and it has now fallen to under 900kbps downstream and has shown to disconnect here and there.
i usually get a blistering 4500kbps downstream.

can you please assist with having the pit/connection assessed?

this happens every time it rains very heavily (Albeit not often lately)
We have sent you an email as we require further information from you regarding the service issue to carry out further testing. Kindly go through the email and reply back with the requested details so this can be further looked into. Reference #16748510

Re: ADSL Poor Sync rates and disconnections

Posted: Mon Feb 10, 2020 8:32 pm
by carl82
a few email replies sent,
please let me know how its going.

Re: ADSL Poor Sync rates and disconnections

Posted: Mon Feb 10, 2020 11:20 pm
by KavindaS
carl82 wrote:
Mon Feb 10, 2020 8:32 pm
a few email replies sent,
please let me know how its going.
We have received the emails and thank you for that. We need few more troubleshooting steps completed with terms and conditions, based on the noise issue and therefore, reply to the same email thread accordingly.

Re: ADSL Poor Sync rates and disconnections

Posted: Wed Feb 12, 2020 12:34 am
by carl82
already replied and completed, please note most of these questions were already answered in the original correspondence and questionare.

thanks

Re: ADSL Poor Sync rates and disconnections

Posted: Thu Feb 13, 2020 1:27 pm
by carl82
Hi, its now thursday. any reason why it is taking so long to have the telstra tech sent out or even a response? last comms was on monday and an echo of the same questions asked sunday
it is clearly an issue and i will end up having no usable internet over the weekend.

this is not the same experience i used to get from you on such an issue.

Re: ADSL Poor Sync rates and disconnections

Posted: Fri Feb 14, 2020 3:04 pm
by KavindaS
carl82 wrote:
Thu Feb 13, 2020 1:27 pm
Hi, its now thursday. any reason why it is taking so long to have the telstra tech sent out or even a response? last comms was on monday and an echo of the same questions asked sunday
it is clearly an issue and i will end up having no usable internet over the weekend.

this is not the same experience i used to get from you on such an issue.
We have contacted the supplier and received the response. I have responded to your email and therefore, please refer to that.

Exetel apologies for the inconvenience may have caused.

Re: ADSL Poor Sync rates and disconnections

Posted: Sat Feb 15, 2020 7:54 pm
by carl82
Yea, nice delay and in then end to tell me to call telstra.

thanks..