Slow speed after line fault.

[ohnjay]

Over the weekend I reported a landline phone outage viewtopic.php?f=289&t=45481 which was rectified on Tuesday.

During the outage I still had ADSL, although at very slow speed (0.16 mbps). Now that the line fault has been rectified, ADSL speed has improved to around 2 Mbps, however this is considerably slower than the 12-15 Mbps that I usually get.

It seems likely that this drop in speed is associated with the line fault.

[ohnjay]

Is Exetel able to do anything to return my speed to normal?

[KavindaS]

Over the weekend I reported a landline phone outage viewtopic.php?f=289&t=45481 which was rectified on Tuesday.

During the outage I still had ADSL, although at very slow speed (0.16 mbps). Now that the line fault has been rectified, ADSL speed has improved to around 2 Mbps, however this is considerably slower than the 12-15 Mbps that I usually get.

It seems likely that this drop in speed is associated with the line fault.

I have checked the line stats of your service and the modem appears to be syncing around 6M. Therefore, I have performed a reset to the port at the Dslam. Please have your modem power reboot and monitor the connection further. If no improvement in your service speed, kindly have the modem connected directly to the telephone socket and perform few speed tests in random times (Peak / Off peak both) via http://speedtest.exetel.com.au/ and send the results through an email to residentialsupport@exetel.com.au for further investigations. Please have the ticket number 16964474 mentioned on your email.