regular drop outs - campbelltown

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Post Reply
carl82
Posts: 48
Joined: Sun Apr 04, 2004 4:58 pm
Contact:

regular drop outs - campbelltown

Post by carl82 » Wed Apr 01, 2020 6:23 pm

Hi i have noticed over the past few days i lost the adsl connection,. power cycled modem and eventually it comes back.

i lost it again an hour ago and so far nothing has returned..

im sure i dont have to express the strain this causes for us who have been forced to work from home.
can you please assist or are you aware of ongoing works in the area?

pcode: 2566

carl82
Posts: 48
Joined: Sun Apr 04, 2004 4:58 pm
Contact:

Re: regular drop outs - campbelltown

Post by carl82 » Wed Apr 01, 2020 8:44 pm

i will add :

ADSL Status
DSL Status: Down
DSL Modulation Mode: NOT TRAINED
Downstream Rate: 0
Upstream Rate: 0
Downstream Noise Margin: 0db
Upstream Noise Margin: 0db
Downstream Line Attenuation: 0
Upstream Line Attenuation: 0
Downstream Transmit Power: 0
Upstream Transmit Power: 0

carl82
Posts: 48
Joined: Sun Apr 04, 2004 4:58 pm
Contact:

Re: regular drop outs - campbelltown

Post by carl82 » Thu Apr 02, 2020 8:22 am

helpdesk ticket: Reference: ZWU-57922-191

carl82
Posts: 48
Joined: Sun Apr 04, 2004 4:58 pm
Contact:

Re: regular drop outs - campbelltown

Post by carl82 » Thu Apr 02, 2020 4:21 pm

Hi, telstra advised and assisted today in resolving this issue.
he was very helpful in getting it solved quickly.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: regular drop outs - campbelltown

Post by KavindaS » Fri Apr 03, 2020 9:49 pm

carl82 wrote:
Thu Apr 02, 2020 4:21 pm
Hi, telstra advised and assisted today in resolving this issue.
he was very helpful in getting it solved quickly.
Thank you for the confirmation given here. I have further checked the service stability and responded to you via the ticket reference #17027875.

Post Reply