regular drop outs - campbelltown

[carl82]

Hi i have noticed over the past few days i lost the adsl connection,. power cycled modem and eventually it comes back.

i lost it again an hour ago and so far nothing has returned..

im sure i dont have to express the strain this causes for us who have been forced to work from home.
can you please assist or are you aware of ongoing works in the area?

pcode: 2566

[carl82]

i will add :

ADSL Status
DSL Status: Down
DSL Modulation Mode: NOT TRAINED
Downstream Rate: 0
Upstream Rate: 0
Downstream Noise Margin: 0db
Upstream Noise Margin: 0db
Downstream Line Attenuation: 0
Upstream Line Attenuation: 0
Downstream Transmit Power: 0
Upstream Transmit Power: 0

[carl82]

helpdesk ticket: Reference: ZWU-57922-191

[carl82]

Hi, telstra advised and assisted today in resolving this issue.
he was very helpful in getting it solved quickly.

[KavindaS]

Hi, telstra advised and assisted today in resolving this issue.
he was very helpful in getting it solved quickly.

Thank you for the confirmation given here. I have further checked the service stability and responded to you via the ticket reference #17027875.