upgraded plan but speed still same as old plan

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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josem
Posts: 8
Joined: Wed May 14, 2008 12:25 pm
Location: NSW

upgraded plan but speed still same as old plan

Post by josem » Sat Sep 19, 2020 10:06 am

I upgraded my plan from the old 12Mbps/100gb per month to 25Mbps/Unlimited but the speed I am getting still like the old speed and cannot go past 10Mbps on a weekend morning. I live alone and when I did the speedtest I am not using any other computer/downloading/streaming.

Could I be still throttled to 12Mbps. Exetel speed test link is - https://exetel.speedtestcustom.com/resu ... fcdaff9ed3

Kaja Pavalanathan
Exetel Staff
Posts: 67
Joined: Fri Jan 17, 2020 10:26 pm

Re: upgraded plan but speed still same as old plan

Post by Kaja Pavalanathan » Sat Sep 19, 2020 1:20 pm

josem wrote:
Sat Sep 19, 2020 10:06 am
I upgraded my plan from the old 12Mbps/100gb per month to 25Mbps/Unlimited but the speed I am getting still like the old speed and cannot go past 10Mbps on a weekend morning. I live alone and when I did the speedtest I am not using any other computer/downloading/streaming.

Could I be still throttled to 12Mbps. Exetel speed test link is - https://exetel.speedtestcustom.com/resu ... fcdaff9ed3
Hi There,

Kindly PM me your customer ID or the service number to check this issue.

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