Why does exetel choose to punish existing customers?

Open discussion regarding technological or telecommunication issues
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lonix
Posts: 10
Joined: Wed Apr 15, 2009 5:02 pm
Location: Melbourne

Why does exetel choose to punish existing customers?

Post by lonix » Sat Jun 02, 2018 8:54 am

Price for NBN 50 plan is $59.99 for new customers, and $69.99 for existing customers.

In my opinion this is a terrible marketing move, you might win new customers, but you will lose existing customers.

I'm considering leaving for this discrimination!

I've been a loyal customer for nearly 10 years, ill be sad to go, but its what has to be done, sorry!

KrishanK
Exetel Staff
Posts: 24
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Why does exetel choose to punish existing customers?

Post by KrishanK » Sun Jun 03, 2018 7:03 pm

lonix wrote:
Sat Jun 02, 2018 8:54 am
Price for NBN 50 plan is $59.99 for new customers, and $69.99 for existing customers.

In my opinion this is a terrible marketing move, you might win new customers, but you will lose existing customers.

I'm considering leaving for this discrimination!

I've been a loyal customer for nearly 10 years, ill be sad to go, but its what has to be done, sorry!
Hi there, As we escalated your query to our Residential Sales Department they have provided us the following response to provide you.

"Hi,

Please provide us your service number / Customer ID and your best contact number; so we will provide a response by tomorrow.

Sincere apology for any inconveniences caused.

Shannon
Sales Consultant - Residential Services"

machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Why does exetel choose to punish existing customers?

Post by machine » Mon Jun 04, 2018 12:03 pm

I also would like to know the answer.

Reply on the forum where the question was asked.

AND, where do existing customers see the NBN plans available to them?

machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Why does exetel choose to punish existing customers?

Post by machine » Mon Jun 04, 2018 12:10 pm

The way I see it......as do several of my friends that are also with Exetel ……

The loyal customers, many with 5+years are going to keep paying the high rate to subsidise the "new" members.

New members at no cost to Exetel.

James
Exetel Staff
Posts: 1924
Joined: Mon May 09, 2005 10:27 pm

Re: Why does exetel choose to punish existing customers?

Post by James » Mon Jun 04, 2018 1:53 pm

Or NBN Co give pricing to Exetel based on new orders, not existing orders?

Chris T
Posts: 82
Joined: Thu Sep 23, 2004 8:53 pm

Re: Why does exetel choose to punish existing customers?

Post by Chris T » Mon Jun 04, 2018 8:30 pm

I would think all NBN orders are new orders as ADSL connections have nothing to do with NBN Co. Am I missing something?

James
Exetel Staff
Posts: 1924
Joined: Mon May 09, 2005 10:27 pm

Re: Why does exetel choose to punish existing customers?

Post by James » Mon Jun 04, 2018 9:28 pm

If you are an ADSL customer, your price woudl be the same as a new NBN user.

lonix
Posts: 10
Joined: Wed Apr 15, 2009 5:02 pm
Location: Melbourne

Re: Why does exetel choose to punish existing customers?

Post by lonix » Mon Jun 04, 2018 9:56 pm

KrishanK wrote:
Sun Jun 03, 2018 7:03 pm
lonix wrote:
Sat Jun 02, 2018 8:54 am
Price for NBN 50 plan is $59.99 for new customers, and $69.99 for existing customers.

In my opinion this is a terrible marketing move, you might win new customers, but you will lose existing customers.

I'm considering leaving for this discrimination!

I've been a loyal customer for nearly 10 years, ill be sad to go, but its what has to be done, sorry!
Hi there, As we escalated your query to our Residential Sales Department they have provided us the following response to provide you.

"Hi,

Please provide us your service number / Customer ID and your best contact number; so we will provide a response by tomorrow.

Sincere apology for any inconveniences caused.

Shannon
Sales Consultant - Residential Services"
Sent you a PM

KrishanK
Exetel Staff
Posts: 24
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Why does exetel choose to punish existing customers?

Post by KrishanK » Mon Jun 04, 2018 10:51 pm

Hi Leon,

This is to confirm with you that I received your private message and escalated with the Sales Department to contact you over the phone on the given mobile no. They will get in touch with you sooner as possible.

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