VOIP not registered.

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machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

VOIP not registered.

Post by machine » Mon Jun 18, 2018 6:05 pm

Hi,

NBN was activated and working around 11.00am today...all good there.

VOIP appears to be unregistered(Down) Phone not working.

My Exetel Service Number: 0201385145

Could you email me the VOIP password?

Thanks

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KavindaS
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Posts: 1825
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: VOIP not registered.

Post by KavindaS » Mon Jun 18, 2018 6:56 pm

machine wrote:
Mon Jun 18, 2018 6:05 pm
Hi,

NBN was activated and working around 11.00am today...all good there.

VOIP appears to be unregistered(Down) Phone not working.

My Exetel Service Number: 0201385145

Could you email me the VOIP password?

Thanks
Hi,

Looking at the records unable to find an active Voip record under your account. However there appears to be a PSTN to voip porting request and still there is no active record and that is why you have not been emailed with the VOIP settings / credentials. Please quote the ticket reference number 13149849 and contact our provisioning department during the business hours for further details.

machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: VOIP not registered.

Post by machine » Mon Jun 18, 2018 7:35 pm

So I'm still waiting for my phone number to be ported, is that the reason VOIP is not active?

Thanks

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KavindaS
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Posts: 1825
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: VOIP not registered.

Post by KavindaS » Mon Jun 18, 2018 8:44 pm

machine wrote:
Mon Jun 18, 2018 7:35 pm
So I'm still waiting for my phone number to be ported, is that the reason VOIP is not active?

Thanks
Yes, the porting request is not completed and no active Voip records are there. However I have internally emailed the provisioning management to check on the status.

machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: VOIP not registered.

Post by machine » Mon Jun 18, 2018 9:23 pm

Much appreciated.
Thanks

machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: VOIP not registered.

Post by machine » Tue Jun 19, 2018 2:47 pm

Hi,

Is there any update on the porting?

Thanks

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KavindaS
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Posts: 1825
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: VOIP not registered.

Post by KavindaS » Tue Jun 19, 2018 4:15 pm

machine wrote:
Tue Jun 19, 2018 2:47 pm
Hi,

Is there any update on the porting?

Thanks
I have requested them to send you an email, confirming the status. You may reply back to them in future queries regarding the same.

machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: VOIP not registered.

Post by machine » Tue Jun 19, 2018 6:24 pm

Hi,

Have received email from provisioning.

Thanks

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