Optical light green but no internet

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voltz
Posts: 42
Joined: Mon Dec 12, 2005 11:30 am
Location: Taree NSW

Optical light green but no internet

Post by voltz » Thu Dec 03, 2020 5:46 pm

I am wondering how I can have an optical light green on the NTD but no internet due to a fibre cut somewhere? I recently had rodent damage to the fibre cable at my house which made the optical light go red (obviously) but a recent fibre cut to numerous sites in NSW resulted in no internet access but the optical light remained green
Regards
Geoff

nuwanthaa
Exetel Staff
Posts: 122
Joined: Fri Jan 17, 2020 10:20 pm

Re: Optical light green but no internet

Post by nuwanthaa » Thu Dec 03, 2020 10:10 pm

voltz wrote:
Thu Dec 03, 2020 5:46 pm
I am wondering how I can have an optical light green on the NTD but no internet due to a fibre cut somewhere? I recently had rodent damage to the fibre cable at my house which made the optical light go red (obviously) but a recent fibre cut to numerous sites in NSW resulted in no internet access but the optical light remained green
Regards
Geoff
Hi,

Our supplier advises that Fibre repairs have been completed and most services are online now. Kindly power cycle your modem/ router and test the service.

Thanks

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