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Customer is always right?

Posted: Sun Mar 30, 2008 12:04 am
by CCCs
I stumbled upon this article browsing through digg.

Thought it was a good read and really showed how self-indulgent we are in modern day society where common decency is tossed out for me-ism.

http://positivesharing.com/2008/03/top- ... t-is-wrong/

cheers

Posted: Sun Mar 30, 2008 11:51 am
by NetworkAdmin
I think anyone who starts work on a helpdesk finds out the problem with that in the first few minutes.

Posted: Sun Mar 30, 2008 2:16 pm
by Aquard
You can even buy the tshirt...

Image

Posted: Sun Mar 30, 2008 5:21 pm
by tocpcs
NetworkAdmin wrote:I think anyone who starts work on a helpdesk finds out the problem with that in the first few minutes.
Yeh, if the customer was right, they'd not be on the phone in the first place. :)

Posted: Mon Mar 31, 2008 1:30 am
by austdata
tocpcs wrote:Yeh, if the customer was right, they'd not be on the phone in the first place.
Ain't that the truth (said that when a customer asked the question :twisted: but just once).

@Aquard: Does it come in bullet-proof?


Cheers,

Mike

Posted: Mon Mar 31, 2008 5:30 pm
by Aquard
tocpcs wrote:
NetworkAdmin wrote:I think anyone who starts work on a helpdesk finds out the problem with that in the first few minutes.
Yeh, if the customer was right, they'd not be on the phone in the first place. :)
Oh no, they're very happy to ring you up to tell you how right they are...

When I worked in tech support, I always got a laugh out of the customers who would ring up spewing because their internet wasn't working - when they hadn't paid their bill!!! Usually sufficed to plug the vitriol.

Posted: Mon Mar 31, 2008 5:30 pm
by Aquard
austdata wrote: @Aquard: Does it come in bullet-proof?
Cheers,
Mike
Flame proof might be more useful :D