How to get money back from Telstra

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lkml2000
Posts: 74
Joined: Mon Feb 14, 2005 9:31 pm

How to get money back from Telstra

Post by lkml2000 » Thu Aug 06, 2009 12:27 am

I switch from Telstra to Exetel 2+ bundle a while ago, and still have around $10 credit on the old telstra account, any idea how to get it back from Telstra? How long would it take?

Yoshi_900
Posts: 105
Joined: Wed Aug 08, 2007 9:46 am
Location: Brisbane

Re: How to get money back from Telstra

Post by Yoshi_900 » Thu Aug 06, 2009 9:42 am

maybe just ring them and say u want a cheque... as they will be sending u a bill with credit for ages...

david.mcauley

Re: How to get money back from Telstra

Post by david.mcauley » Sun Aug 09, 2009 5:56 pm

I had $1.89 Credit with Telstra after I went Naked ADSL 2+

i thought i would just ignore it.

After a few months of Telstra sending me bills saying i had $1.89 credit I phoned up.
must call during B/H's to speak to right department.

sent me cash Cheque, took about a week to arrive.

I didnt cash it, coundnt be bothered. they still keep sending me Bills with $1.89 credit.

I cshed the cheque and the bills stopped.

lkml2000
Posts: 74
Joined: Mon Feb 14, 2005 9:31 pm

Re: How to get money back from Telstra

Post by lkml2000 » Mon Aug 10, 2009 12:48 pm

david.mcauley wrote: ....must call during B/H's to speak to right department.
.
Can you remember what department it is?

Thanks

david.mcauley

Re: How to get money back from Telstra

Post by david.mcauley » Mon Aug 10, 2009 5:07 pm

Phone the Billing and accounts number that is located in the top right corner of your Bill.

When you get the friendly robot lady, say "Accounts and Payments"

You will than get "is this about the phone your on right now?"

it is is say yes, if not enter the phone number of your old service.

you will than get an operator, inform the operator that you want to close an account, the operator will than take some details and transfer you to someone else to arrange the check to be sent.

you will get a reference number after the check has been arranged, if you don't make sure you ask.

the billing an accounts department only operate during B/H's

Sales and tech support are 24/7 I believe.

lkml2000
Posts: 74
Joined: Mon Feb 14, 2005 9:31 pm

Re: How to get money back from Telstra

Post by lkml2000 » Mon Aug 10, 2009 9:15 pm

Thanks :D

xywolap
Posts: 36
Joined: Sun Apr 05, 2009 8:27 pm
Location: Newcastle NSW

Re: How to get money back from Telstra

Post by xywolap » Wed Aug 12, 2009 8:32 pm

I got $50 back from T$ when I chaged the phone to Exetel.
It is worth calling them as they are not so fast on paying back. I only had to call twice which is good. Took about 2 months.

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