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How to get money back from Telstra

Posted: Thu Aug 06, 2009 12:27 am
by lkml2000
I switch from Telstra to Exetel 2+ bundle a while ago, and still have around $10 credit on the old telstra account, any idea how to get it back from Telstra? How long would it take?

Re: How to get money back from Telstra

Posted: Thu Aug 06, 2009 9:42 am
by Yoshi_900
maybe just ring them and say u want a cheque... as they will be sending u a bill with credit for ages...

Re: How to get money back from Telstra

Posted: Sun Aug 09, 2009 5:56 pm
by david.mcauley
I had $1.89 Credit with Telstra after I went Naked ADSL 2+

i thought i would just ignore it.

After a few months of Telstra sending me bills saying i had $1.89 credit I phoned up.
must call during B/H's to speak to right department.

sent me cash Cheque, took about a week to arrive.

I didnt cash it, coundnt be bothered. they still keep sending me Bills with $1.89 credit.

I cshed the cheque and the bills stopped.

Re: How to get money back from Telstra

Posted: Mon Aug 10, 2009 12:48 pm
by lkml2000
david.mcauley wrote: ....must call during B/H's to speak to right department.
.
Can you remember what department it is?

Thanks

Re: How to get money back from Telstra

Posted: Mon Aug 10, 2009 5:07 pm
by david.mcauley
Phone the Billing and accounts number that is located in the top right corner of your Bill.

When you get the friendly robot lady, say "Accounts and Payments"

You will than get "is this about the phone your on right now?"

it is is say yes, if not enter the phone number of your old service.

you will than get an operator, inform the operator that you want to close an account, the operator will than take some details and transfer you to someone else to arrange the check to be sent.

you will get a reference number after the check has been arranged, if you don't make sure you ask.

the billing an accounts department only operate during B/H's

Sales and tech support are 24/7 I believe.

Re: How to get money back from Telstra

Posted: Mon Aug 10, 2009 9:15 pm
by lkml2000
Thanks :D

Re: How to get money back from Telstra

Posted: Wed Aug 12, 2009 8:32 pm
by xywolap
I got $50 back from T$ when I chaged the phone to Exetel.
It is worth calling them as they are not so fast on paying back. I only had to call twice which is good. Took about 2 months.