One of the things that people who download a lot never seem to grasp is that they are a tiny minority - in Exetel's case less than 2% of all users - and their personal actions don't influence anything other to irritate their suppliers. 98% + of Exetel users use the 10 or 12 hours of uncharged time as a welcome way of signing up for lower peak download plans and thus enjoy a lower cost of their internet plans. They use the early morning period to download big files to save peak bandwidth allowances and the 8 am to 12 noon period to browse and email and game and....without affecting their peak downlaod allowances - it s a good concept that benefits all (sensible) customers.LordS wrote:poll em together, total average across all unmetered plans.
Then the adsl2 people can bring the average up for us
After all the years I have been associated with Internet service provision I am still amazed at this expressed view of "let's download as much as possible" by the people who do it.
This latest iteration of trying to find ways of giving as many people as possible as much as possible is ALWAYS threatened by a tiny minority who act in unsocial ways and destroy every initiative we have ever tried....and will ruin this one if we let it happen.
Time is getting short for me now and I'm not prepared to let that happen yet again. Already this month there are people who have downloaded over 200 gbs and I think the largest downloader has downloaded over 500 gbs. That user should select another ISP.
From midnight tonight we will start shaping the 100 heaviest down loaders in the off peak period to test the new shaping implementation (that can be deployed in every State and Territory).
From December 1st we will use block pages at 60 gb and 65gb of off peak use that the user has to un-block after acknowledging that his/her internet service will be suspended if he goes one byte past the notified limit.
At 70 gb (at the moment being 10 gb below the 'hard' limit)) the block page will appear and can be released but the service will be slowed to 64 kbps in the off peak period.
At the off peak hard limit the service will be again blocked but cannot be unblocked in the off peak period but will still be available in the peak period. The user who reaches this point will be given the option of changing plans to come into effect at the start of the next month or of churning to another provider.
If this process doesn't suit the 1% plus people who may be affected by it then those users would be much better off with another provider and Exetel as a supplier and 100,000 ADSL users of the Exetel service will also be better off.
There should be no misunderstanding that we will rigidly adhere to the terms and conditions that are the contractual basis for supplying the services.