http://www.smh.com.au/small-business/wh ... -n79s.htmlBe nice to your clients or you may suffer the consequences on forums such as Whirlpool, with complaints often appearing high on Google search results' front page.
The complaint is highly visible because of its intensity and internal replication (Whirlpool hosts other threads critical of Mr Gadget) combined with interlinking to external complaints about the firm.
Or in Exetel's case, cease or avoid communicating with them (customers and non-customers) via 3rd party forums in the first place (apart from the Ticket-finder guy). Other people are following Exetel's precedent in this regard:
In general, what do people think about businesses and their customers communicating via 3rd party forums?Why have we made this choice?
Several years ago the Whirlpool forums were known as “The number one forum in Australia” where companies could communicate and interact with both with customers and IT professionals.
However, given the communities drastic decline in quality contributors, the abuse and the targeted slanderous comments, we have no choice but to remove our presence from whirlpool.
A vocal minority of Whirlpool members seem to believe it’s perfectly fine to jump up and down in order to get what they want by using the Whirlpool forums, and as the moderation and admin team condone this behavior we have no choice, but to no longer answer any Warcom related questions at all on the Whirlpool forums.
To what extent does Exetel share Warcom's sentiments?
Do people here think that Exetel has more to lose than to gain by having an active presence on the Whirlpool (or any other) forums? Or vice versa?
Finally, here's some related reading material for your entertainment:
Whrlpool Moron Of The Week - 13
Whirlpool Moron Of The Week 12
Nonsensical Moron #11
Nonsensical Moron #10
Nonsensical Moron #9
Whirlpool Nonsense 8
Whirlpool Nonsense (7)
Whirlpool Nonsense (6)
Nonsensical Moron #5
Nonsensical Moron #4
Nonsensical Moron #3
Whirlpool Moron Of The Week (2)
Whirpool Moron Of The Week 1
Note: Post will be edited later to include the missing morons (if anyone else can find them).