Off Peak Period Change

Open discussion regarding technological or telecommunication issues
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Re: Off Peak Period Change

Post by ForumAdmin » Fri May 07, 2010 10:27 pm

Mulder wrote:I have been a customer with Exetel since July of 2004. I have also refrained from commenting till now about this change. Whilst it is fair to say that schedulers will take care of most people problems with the proposed time changes it will do nothing for people such as me.
I have to take into consideration the other people who live in my house and I cannot run the computer at all hours of the morning due to the fan noise coming from the computer which is amplified by the fact I live in a really quiet area and you can hear exhaust brakes on trucks some 3 kilometres away. You may say to buy a new computer with a quieter fan or replace the fan with a new fan. The fan is new as is the computer. There is nothing actually wrong with the fan as it has a massive job of keeping the computer CPU and graphics card cool.
All I ask is for exetel to reconsider the timing of the off peak time so that everyone and not a selected few get to use it.
Personally I would be happy with 6am to midday or even 5am to 11am or something similar.
Having said that I have never even come close at any stage to going near the off peak limits set by Exetel but that doesnt mean I dont use some of it.
Please reconsider.
David
There will be no change to any current customer's plans off peak period in the foreseeable future.

No future customers will be offered a 12 hour off peak period.

tjioer
Posts: 10
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Location: Rockdale

Re: Off Peak Period Change

Post by tjioer » Sat May 08, 2010 9:56 am

ForumAdmin wrote: There will be no change to any current customer's plans off peak period in the foreseeable future.
Didn't John Linton send an email advising we have until 1 September before the Off Peak changes to 2-8am?

ForumAdmin
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Re: Off Peak Period Change

Post by ForumAdmin » Sat May 08, 2010 10:18 am

tjioer wrote:
ForumAdmin wrote: There will be no change to any current customer's plans off peak period in the foreseeable future.
Didn't John Linton send an email advising we have until 1 September before the Off Peak changes to 2-8am?
Times change.

Exetel is no longer intending to change the off peak times for any plans that have an off peak period.

tjioer
Posts: 10
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Location: Rockdale

Re: Off Peak Period Change

Post by tjioer » Sat May 08, 2010 10:38 am

ForumAdmin wrote:
tjioer wrote:
ForumAdmin wrote: Times change.

Exetel is no longer intending to change the off peak times for any plans that have an off peak period.
That's great news! I suppose I'll receive an email regarding this change shortly...

But I have another question: I'm still eligible to switch to 10GB/unlimited for $55/month inc home phone. If I switch will my off peak change from the current 2-12 to the proposed 2-8?

Mulder
Posts: 48
Joined: Fri Aug 06, 2004 7:54 pm

Re: Off Peak Period Change

Post by Mulder » Sat May 08, 2010 11:36 am

ForumAdmin wrote:
Mulder wrote:I have been a customer with Exetel since July of 2004. I have also refrained from commenting till now about this change. Whilst it is fair to say that schedulers will take care of most people problems with the proposed time changes it will do nothing for people such as me.
I have to take into consideration the other people who live in my house and I cannot run the computer at all hours of the morning due to the fan noise coming from the computer which is amplified by the fact I live in a really quiet area and you can hear exhaust brakes on trucks some 3 kilometres away. You may say to buy a new computer with a quieter fan or replace the fan with a new fan. The fan is new as is the computer. There is nothing actually wrong with the fan as it has a massive job of keeping the computer CPU and graphics card cool.
All I ask is for exetel to reconsider the timing of the off peak time so that everyone and not a selected few get to use it.
Personally I would be happy with 6am to midday or even 5am to 11am or something similar.
Having said that I have never even come close at any stage to going near the off peak limits set by Exetel but that doesnt mean I dont use some of it.
Please reconsider.
David
There will be no change to any current customer's plans off peak period in the foreseeable future.

No future customers will be offered a 12 hour off peak period.
Thankyou for your reply and understanding. I appreciate the outcome of this.
Regards
David

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Re: Off Peak Period Change

Post by ForumAdmin » Sat May 08, 2010 12:55 pm

tjioer wrote: That's great news! I suppose I'll receive an email regarding this change shortly...

But I have another question: I'm still eligible to switch to 10GB/unlimited for $55/month inc home phone. If I switch will my off peak change from the current 2-12 to the proposed 2-8?
There will be no change to currently listed plans in the user facilities.

oblong
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Location: Brisbane

Re: Off Peak Period Change

Post by oblong » Sat May 08, 2010 1:33 pm

ForumAdmin wrote:Exetel is no longer intending to change the off peak times for any plans that have an off peak period.
That is good news. I think that, in general, customers prefer to have their plan features unchanged for as long as they stay with that plan. When new plans are offered, then they can choose to change.

bodogbodog
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Location: Sydney

Re: Off Peak Period Change

Post by bodogbodog » Sat May 08, 2010 1:46 pm

oblong wrote:[I think that, in general, customers prefer to have their plan features unchanged for as long as they stay with that plan. When new plans are offered, then they can choose to change.
In my 5+ years with Exetel I've seen them allow continuation or "grandfathering" on old plans for long periods after they're no longer offered. In some cases it does become "uneconomic" and they force movement to one of the newer plans, which is not unreasonable given the original contract period has expired - but by and large those new plans offer better value than the grandfathered plan!

It seems it's been a traumatic couple of days for Exetel - I'm sure there are good reasons behind the scenes for the changes to the new plans on offer - and given that they now don't affect any existing users hopefully things return to normal

bandario
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Location: brisbane

Re: Off Peak Period Change

Post by bandario » Sat May 08, 2010 1:53 pm

bodogbodog, please see my reply in this thread:

http://forum.exetel.com.au/viewtopic.ph ... 45#p275538


I'm not sure if they will see reason here but I'm not in the position to sign a new contract and I don't really see why I should pay $10 to switch plans when I am being forced to.

New plans don't bother me but I resent being pushed. Hopefully they will listen to reason in this instance.

bodogbodog
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Location: Sydney

Re: Off Peak Period Change

Post by bodogbodog » Sat May 08, 2010 2:11 pm

bandario wrote:bodogbodog, please see my reply in this thread:
http://forum.exetel.com.au/viewtopic.ph ... 45#p275538
I can't comment on your situation but all this noise caused me to review my options and also I'm currently on a plan from 2008 I just realised if if move to a new plan (under user facilities - not one of the ones for Exetel "virgins"!) I can save $9 a month based on my current usage - so it takes little more than 1 month to recoup the $10 change of plan fee. :shock:

and I get unlimited off peak downloads - although I've never gone anywhere near my current 54gb's per month limit and don't have to enter into any contract period

That sounds pretty fair to me

I suggest those people on grandfathered plans take a good hard look at the options available now for their usage patterns - you might be in for a pleasant surprise :D

bandario
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Re: Off Peak Period Change

Post by bandario » Sat May 08, 2010 2:17 pm

Yeah I have no problem with the new plans.

Did you have to start a fresh contract when you switched though? I've been out of contract for a while now but it looks as though I would have to start a new one to switch to the new plans.

bodogbodog
Posts: 296
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Location: Sydney

Re: Off Peak Period Change

Post by bodogbodog » Sat May 08, 2010 2:36 pm

bandario wrote: Did you have to start a fresh contract when you switched though? I've been out of contract for a while now but it looks as though I would have to start a new one to switch to the new plans.
The user facilities change form specifically states "Existing" under Contract Period - given I've been out of contract since 21-06-2008 I don't believe I will be starting any new contract period
I think I may be one of the few people happy about the furore of the last 48 hours - it caused me to look at the options and save some money :D
Last edited by bodogbodog on Sat May 08, 2010 3:35 pm, edited 1 time in total.

Liz
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Re: Off Peak Period Change

Post by Liz » Sat May 08, 2010 3:10 pm

I had no problems with the reduction of off peak hours ( I am on a 1500 6 Gb plan and highest I've ever used is just over 4Gbpeak with very little off peak) and I was looking forward to the mobile broadband back up option coming out in June. Now that the off peak reduction has been put on the back burner does that mean the mobile broadband offer won't be coming on line on June 1st? It is important for me to know as I'll get a alternate low use prepaid mobile broadband provider now rather than waiting the 3 weeks as planned (exetel's offer was my preferred option)
I am a peaceful soul

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Re: Off Peak Period Change

Post by ForumAdmin » Sat May 08, 2010 4:32 pm

Liz wrote:I had no problems with the reduction of off peak hours ( I am on a 1500 6 Gb plan and highest I've ever used is just over 4Gbpeak with very little off peak) and I was looking forward to the mobile broadband back up option coming out in June. Now that the off peak reduction has been put on the back burner does that mean the mobile broadband offer won't be coming on line on June 1st? It is important for me to know as I'll get a alternate low use prepaid mobile broadband provider now rather than waiting the 3 weeks as planned (exetel's offer was my preferred option)
We had the offer ready to go but things have now changed.

The aim is to get them on the web site by the end of next week. They will be on a 12 month conract

If you don't see them by then you will need to assume we didn't get what we need from Optus.

jubba
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Re: Off Peak Period Change

Post by jubba » Sat May 08, 2010 4:39 pm

ForumAdmin wrote:They will be on a 12 month conract
sorry if you've already answered this. But what does the 12month contract refer to. Because there's no montly cost AFAIK or minimum usage so whats the point of the contract. (Unless its referring to the modem being network locked for 12months or something along those lines).

Locked