No download limitation to shaping for new OT and ON plans

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Poseidon
Posts: 18
Joined: Tue Oct 09, 2007 1:55 pm
Location: Sydney

No download limitation to shaping for new OT and ON plans

Post by Poseidon » Fri May 21, 2010 8:47 pm

Looking at the options and applicable conditions for the new OT and ON plans on both my CHANGE PLAN page and the PUBLIC page for ADSL2 plans; there is absolutely no mention of any download limitation or quota that applies once the monthly download quota for the plan is exceeded and the plan subsequently becomes shaped to 512kbps. This makes these plans particularly attractive :D

To quote the conditions and limitations which specifically apply to the new OT and ON plans and displayed under each plan table:

* Downloads between 2 am and 8 am do not count towards your included plan allowance from 1st June 2010
The standard setting is shaped.
You have the ability, once on the plan, to permanently switch to pay for excess at 50 cents per gb.


There is no mention of any download limitations or quotas which would apply when the plans become shaped in any of the General terms and conditions either.

Looking well down the PUBLIC page for ADSL2 plan options, one sees right at the bottom that a NEW CUSTOMER can select one of the AA plans providing for the option of keeping their line rental with another provider.

The terms and conditions quoted specifically for the AA plans are as follows:

* Downloads between 2 am and 8 am do not count towards your included plan allowance from 1st June 2010
+ The standard setting is shaped.
Shaped means that you are allowed to continue downloading at a slowed speed up to a level of 50% of your plan’s included downloads. After reaching that limit your access is blocked until midnight on the first day of the next month. This block page also gives you the option of continuing to download by selecting a permanent change to the next higher plan in the plan range.
+ You also have the ability, once on the plan, to permanently switch to pay for excess at 50 cents per gb.
* BYO plans are only available where AAPT infrastructure is available in your exchange.
* These ADSL2 plans require you to rent a telephone line from the provider of your choice (not Exetel) over which you can make and receive standard PSTN telephone calls.


Therefore, according to the ADSL2 plan offers made by Exetel on their web site this week (both for members and the public), the 50% limitation on shaping SPECIFICALLY applies to the AA plans only as there is absolutely no reference made to any 50% limitation or quota for shaping under the OT or ON plans on either the PUBLIC page or the Members PLAN CHANGE page.

Unfortunately Exetel's Residential Sales staff were unaware of this subtle but important disparity between the OT/ON and AA plans and are currently requesting clarification from management. :shock:

Ravenous
Posts: 325
Joined: Thu Apr 24, 2008 4:44 pm
Location: Brisbane, Qld

Re: No download limitation to shaping for new OT and ON plans

Post by Ravenous » Fri May 21, 2010 11:30 pm

It is almost certainly an oversight. The advertised limitations you have listed are not Terms and Conditions (they are given at the bottom of the order forms).

This definition in the T&C's is particularly important, you may want to take note then read the T&C document carefully.
Unusually High Use means high usage of the Service on a short term basis that is not consistent with a Customer's normal pattern of use or a sustained high usage which exceeds the general average usage of customers on a similar pricing plan or who have accepted a similar Special Offer.

Poseidon
Posts: 18
Joined: Tue Oct 09, 2007 1:55 pm
Location: Sydney

Re: No download limitation to shaping for new OT and ON plans

Post by Poseidon » Sat May 22, 2010 9:39 am

Ravenous wrote:It is almost certainly an oversight. The advertised limitations you have listed are not Terms and Conditions (they are given at the bottom of the order forms).

This definition in the T&C's is particularly important, you may want to take note then read the T&C document carefully.
Unusually High Use means high usage of the Service on a short term basis that is not consistent with a Customer's normal pattern of use or a sustained high usage which exceeds the general average usage of customers on a similar pricing plan or who have accepted a similar Special Offer.
Your observation is very important since those limitations form part of the contract in relation to each plan.

If it is an oversight then Exetel has been advertising these plans with shaping under false and misleading circumstances and may instead need to honour such offerings of unlimited shaping and subsequently release a new set of plans which clearly and specifically state any restrictions regarding shaping.

The High usage term quoted is not relevent here as one would not be able to excercise sustained high usage whilst a plan is being shaped. That is the whole objective of shaping - reducing that user's bandwidth and capacity to download.

Poseidon
Posts: 18
Joined: Tue Oct 09, 2007 1:55 pm
Location: Sydney

Re: No download limitation to shaping for new OT and ON plans

Post by Poseidon » Wed May 26, 2010 8:26 pm

This week Exetel sent me the following message by email:

" Kindly note that the 50% limitation after getting shaped is applicable for all our ADSL2 plans currently."

Unfortunately there is still no mention on the Exetel web site, and particularly the members "Change Plan" page that this limitation applies to all ADSL2 plans. :shock:

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