NF/23NOTEL. is it mandatory to change to new plans?

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manic77
Posts: 17
Joined: Thu Apr 24, 2008 4:09 pm

NF/23NOTEL. is it mandatory to change to new plans?

Post by manic77 » Wed Jun 16, 2010 1:11 pm

hi guys.

i just wanna confirm with you abt the mail received "Cease Plan Of Your Current ADSL Plan" on 05/07/2010.

am i still required to change to new plans before 30 June?

thanks,

ForumAdmin
Exetel Staff
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: NF/23NOTEL. is it mandatory to change to new plans?

Post by ForumAdmin » Wed Jun 16, 2010 2:30 pm

No.

r33tom
Posts: 4
Joined: Sat Nov 22, 2008 5:14 pm
Location: Sydney

Re: NF/23NOTEL. is it mandatory to change to new plans?

Post by r33tom » Mon Jun 28, 2010 12:01 pm

Hi is this the case for everyone who received this email or just for manic77? As i received the same email asking me to change.

regards
Tom

somemadcaaant
Posts: 12
Joined: Fri Jan 16, 2009 4:35 pm

Re: NF/23NOTEL. is it mandatory to change to new plans?

Post by somemadcaaant » Mon Jun 28, 2010 1:09 pm

Hi,

Yes I am also waiting for a reply regarding this as I was about to change plans nearing the 30th, in accordance with the cease of plan email, this post and reply contradicts the other posts in the forum perhaps, depending on what the No means.

I am on this plan, will my connection be terminated on the 30th if I don’t change to another plan? It’s not something I can have happen at this point in time and I quite like my current plan lol.

Cheers.
SMC.

troop
Posts: 3
Joined: Sat Dec 11, 2004 11:21 pm

Re: NF/23NOTEL. is it mandatory to change to new plans?

Post by troop » Mon Jun 28, 2010 6:39 pm

Likewise I'd like some clarification on this.

I dont want to change my current plan, but would rather do so than get disconnected in 2 days time!

Thanks :)

somemadcaaant
Posts: 12
Joined: Fri Jan 16, 2009 4:35 pm

Re: NF/23NOTEL. is it mandatory to change to new plans?

Post by somemadcaaant » Tue Jun 29, 2010 11:01 am

Just got an email reply of:

Thank you for your e-mail.

Yes, as specified in the notification sent to you, you will need to change to a currently available plan by June 30th 2010 to avoid the automatic disconnection of your ADSL service.

You could apply for a plan change online through your Exetel Members Facilities ----> Manage Services ADSL ----> Change My Service

Your plan changes will take affect on the 1st of the following month.

Thanks & regards,

Exetel Sales
Exetel Pty Ltd


I’m guessing the No in the post above means no he doesn't have to change plans, but the consequence will be a disconnection of service. Looks like we have to change plans.

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