New $3 surcharge

Open discussion regarding technological or telecommunication issues
wurzel
Posts: 27
Joined: Sat Sep 01, 2007 12:36 am
Location: Earth

Re: New $3 surcharge

Post by wurzel » Mon Sep 20, 2010 11:39 am

ForumAdmin wrote: I cannot provide you with legal advice - I'm not qualified to do so.

The wording of those clauses is completely unequivocal as I read them. If you believe there is any doubt in what they are saying you need to obtain a written statement from Exetel billing or your own solicitors.
I emailed billing last week but am not expecting a quick reply going on past experience.
Also you have pointed out mistakes made by staff recently with an enquiry I made, so it's understandable I'm looking for a second opinion re: the simple Yes/No question of $100 "early" cancellation.

(Even though I've been a member for many years. I'm only under contract again because I relocated.)

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: New $3 surcharge

Post by ForumAdmin » Mon Sep 20, 2010 11:58 am

I can't add to what I have already said - neither can anyone else here.

wurzel
Posts: 27
Joined: Sat Sep 01, 2007 12:36 am
Location: Earth

Re: New $3 surcharge

Post by wurzel » Mon Sep 20, 2010 12:17 pm

If only there were a facepalm emoticon :lol:

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: New $3 surcharge

Post by ForumAdmin » Mon Sep 20, 2010 12:28 pm

wurzel wrote:
I emailed billing last week but am not expecting a quick reply going on past experience.
Also you have pointed out mistakes made by staff recently with an enquiry I made, so it's understandable I'm looking for a second opinion re: the simple Yes/No question of $100 "early" cancellation.

(Even though I've been a member for many years. I'm only under contract again because I relocated.)
Billing, like every other part of Exetel, have very strict guidelines for email reply times.

wurzel
Posts: 27
Joined: Sat Sep 01, 2007 12:36 am
Location: Earth

Re: New $3 surcharge

Post by wurzel » Tue Sep 21, 2010 9:51 am

ForumAdmin wrote:
Billing, like every other part of Exetel, have very strict guidelines for email reply times.
It's been several days

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: New $3 surcharge

Post by jokiin » Tue Sep 21, 2010 11:30 am

wurzel wrote:
ForumAdmin wrote:
Billing, like every other part of Exetel, have very strict guidelines for email reply times.
It's been several days
don't suppose it has ended up in your spam filter by chance?

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: New $3 surcharge

Post by CoreyPlover » Tue Sep 21, 2010 11:51 am

Billing emails do seem to take longer, on average, than support emails.

I guess if you have an automatically generated ticket number, you can contact resolutions@exetel.com.au to escalate it.
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

kiwigene
Posts: 70
Joined: Wed Sep 12, 2007 3:35 pm
Location: Sydney

Re: New $3 surcharge

Post by kiwigene » Wed Sep 22, 2010 10:04 am

wurzel wrote:If only there were a facepalm emoticon :lol:
Image

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