New $3 surcharge

[wurzel]

I cannot provide you with legal advice - I'm not qualified to do so.

The wording of those clauses is completely unequivocal as I read them. If you believe there is any doubt in what they are saying you need to obtain a written statement from Exetel billing or your own solicitors.

I emailed billing last week but am not expecting a quick reply going on past experience.
Also you have pointed out mistakes made by staff recently with an enquiry I made, so it's understandable I'm looking for a second opinion re: the simple Yes/No question of $100 "early" cancellation.

(Even though I've been a member for many years. I'm only under contract again because I relocated.)

[ForumAdmin]

I can't add to what I have already said - neither can anyone else here.

[wurzel]

If only there were a facepalm emoticon

[ForumAdmin]

I emailed billing last week but am not expecting a quick reply going on past experience.
Also you have pointed out mistakes made by staff recently with an enquiry I made, so it's understandable I'm looking for a second opinion re: the simple Yes/No question of $100 "early" cancellation.

(Even though I've been a member for many years. I'm only under contract again because I relocated.)

Billing, like every other part of Exetel, have very strict guidelines for email reply times.

[wurzel]

Billing, like every other part of Exetel, have very strict guidelines for email reply times.

It's been several days

[jokiin]

Billing, like every other part of Exetel, have very strict guidelines for email reply times.

It's been several days

don't suppose it has ended up in your spam filter by chance?

[CoreyPlover]

Billing emails do seem to take longer, on average, than support emails.

I guess if you have an automatically generated ticket number, you can contact resolutions@exetel.com.au to escalate it.

[kiwigene]

If only there were a facepalm emoticon