Would like to know change Naked plan to OCV

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nicholastyc
Posts: 37
Joined: Mon Nov 03, 2008 10:47 pm
Location: Perth

Would like to know change Naked plan to OCV

Post by nicholastyc » Fri Jan 07, 2011 11:46 am

Hi,

I am existing exetel Naked plan user, I was requested to change my plan. I am currently with the old Naked plan.

If i change my plan to OCV200, do i have to get into a 12 month contract? or can i get rid of the contract binding with $40 option?

Thanks.. I am confused.

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Would like to know change Naked plan to OCV

Post by ForumAdmin » Fri Jan 07, 2011 11:50 am

nicholastyc wrote:Hi,

I am existing exetel Naked plan user, I was requested to change my plan. I am currently with the old Naked plan.

If i change my plan to OCV200, do i have to get into a 12 month contract? or can i get rid of the contract binding with $40 option?

Thanks.. I am confused.
The change plan form gives you two options:

1) Enter a new contract with no plan change fee.

2) Don't enter a new contract and pay a $40.00 plan change fee.

From what I see it's very clear.

gong_guy
Posts: 210
Joined: Mon Oct 11, 2004 11:06 am

Re: Would like to know change Naked plan to OCV

Post by gong_guy » Fri Jan 07, 2011 11:51 am

A few days ago we were told we could move from OTB, OTBB etc to OCV200 and the option would appear soon in the User Facilities.

Is that still true with the plan no longer on the website?

Thanks.

nicholastyc
Posts: 37
Joined: Mon Nov 03, 2008 10:47 pm
Location: Perth

Re: Would like to know change Naked plan to OCV

Post by nicholastyc » Fri Jan 07, 2011 12:20 pm

thanks.. i will take a better look this afternoon. is it under change service section in member area(exetel website)?

I was looking for this option on 4th Jan, couldn't see it.

Thanks...

nicholastyc
Posts: 37
Joined: Mon Nov 03, 2008 10:47 pm
Location: Perth

Re: Would like to know change Naked plan to OCV

Post by nicholastyc » Fri Jan 07, 2011 12:41 pm

ForumAdmin wrote:
nicholastyc wrote:Hi,

I am existing exetel Naked plan user, I was requested to change my plan. I am currently with the old Naked plan.

If i change my plan to OCV200, do i have to get into a 12 month contract? or can i get rid of the contract binding with $40 option?

Thanks.. I am confused.
The change plan form give you two options:

1) Enter a new contract with no plan change fee.

2) Don't enter a new contract and pay a $40.00 plan change fee.

From what I see it's very clear.
Please see the print screen i have from the change service page in my member area. Thanks... can't find the option
1) Enter a new contract with no plan change fee.

2) Don't enter a new contract and pay a $40.00 plan change fee.

thanks..

May i know the total for changing to this plan will be $40 (If i take the option 2: Don't enter a new contract and pay a $40.00 plan change fee.
). No connection or whatever fees will be added. Am i right?
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nicholastyc
Posts: 37
Joined: Mon Nov 03, 2008 10:47 pm
Location: Perth

Re: Would like to know change Naked plan to OCV

Post by nicholastyc » Fri Jan 07, 2011 12:43 pm

end of the page..

attached.
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notoriousft
Posts: 55
Joined: Fri Jun 26, 2009 3:28 pm
Location: ACT

Re: Would like to know change Naked plan to OCV

Post by notoriousft » Fri Jan 07, 2011 6:14 pm

ForumAdmin wrote:The change plan form gives you two options:

1) Enter a new contract with no plan change fee.

2) Don't enter a new contract and pay a $40.00 plan change fee.

From what I see it's very clear.
But we cannot see no contract option in our member page. Also, will there be a phone reactivation fee if we switch to OCV from naked and dont go on a contract?

Thanks

raymond
Exetel Staff
Posts: 345
Joined: Thu Mar 04, 2004 2:46 pm

Re: Would like to know change Naked plan to OCV

Post by raymond » Fri Jan 07, 2011 11:21 pm

There are multiple text mentioning the contract on the order form.

1. There will be a new 12 month contract period service for this ADSL2 service with telephone. In addition, this special bundled offer allows you to call to any local or national telephone fixed line or Optus mobile service at no charge.

2. Contract Period: 12 months

3. 12 Months Contract Term

For this naked ADSL2 convert the bundled ADSL2, it must be 12 months, because our supplier only take 12 months contract.

One way for month-to-month contract is to pay $100 actrly cancelation charge in th.e first 12 months.


For all other plan type change, we have option for $40 month-to-month contract option.

CoreyPlover
Volunteer Site Admin
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Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Would like to know change Naked plan to OCV

Post by CoreyPlover » Sat Jan 08, 2011 2:16 am

gong_guy wrote:A few days ago we were told we could move from OTB, OTBB etc to OCV200 and the option would appear soon in the User Facilities.

Is that still true with the plan no longer on the website?
Probably not.
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

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