Another plan change fee query

Open discussion regarding technological or telecommunication issues
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scottb721
Posts: 101
Joined: Wed Apr 15, 2009 7:52 pm
Location: Nelson Bay

Another plan change fee query

Post by scottb721 » Tue Feb 22, 2011 10:00 pm

My current TE-2D ADSL2 (Telstra) plan comes out of contract 01Mar and I have been previously told the $10/month price rise for old plans will commence for me then.
As a result I checked the current plans that I can move to but I'm bit confused by the plan change fee.

ADSL1 no contract $40 fee, 6 or 12 month contract $0 fee
ADSL2 12 month contract $40 fee

How is it I can get a fee free move back to ADSL1 yet to stay on ADSL2 it is $40 ?
I'm further puzzled as the initial Change Plan screen says the ADSL2 move is fee free but once I hit Apply the fee appears on the next page.

Thank you

raymond
Exetel Staff
Posts: 345
Joined: Thu Mar 04, 2004 2:46 pm

Re: Another plan change fee query

Post by raymond » Wed Feb 23, 2011 1:03 pm

To move back to ADSL1, it is $40.00 for keeping the current contract. It is $0.00 for renew 6 months contract.

To keep the current ADSL2, it is $40.00 for plan change fee.

scottb721
Posts: 101
Joined: Wed Apr 15, 2009 7:52 pm
Location: Nelson Bay

Re: Another plan change fee query

Post by scottb721 » Wed Feb 23, 2011 2:50 pm

If i renew my contract on adsl2 it seems strange the fee isn't waived they way it is on adsl1

raymond
Exetel Staff
Posts: 345
Joined: Thu Mar 04, 2004 2:46 pm

Re: Another plan change fee query

Post by raymond » Wed Feb 23, 2011 3:44 pm

Can you please email you telephone number to raymondl@exetel.com.au? I will check account detail for you.

scottb721
Posts: 101
Joined: Wed Apr 15, 2009 7:52 pm
Location: Nelson Bay

Re: Another plan change fee query

Post by scottb721 » Wed Feb 23, 2011 7:16 pm

Thank you Raymond.
Email sent.

scottb721
Posts: 101
Joined: Wed Apr 15, 2009 7:52 pm
Location: Nelson Bay

Re: Another plan change fee query

Post by scottb721 » Fri Feb 25, 2011 12:20 pm

Any feedback you can offer Raymond ?

Thanks

raymond
Exetel Staff
Posts: 345
Joined: Thu Mar 04, 2004 2:46 pm

Re: Another plan change fee query

Post by raymond » Sat Feb 26, 2011 8:06 am

Yes, I will help you make the plan change.

scottb721
Posts: 101
Joined: Wed Apr 15, 2009 7:52 pm
Location: Nelson Bay

Re: Another plan change fee query

Post by scottb721 » Mon Feb 28, 2011 4:25 pm

Hi Raymond
Thank you for the time looking at this.

I have responded to your email.

Here's my problem,
On the first page of changing service it's fee free
http://www.postimg.com/30000/29115.jpg

On the next page it jumps to $40
http://www.postimg.com/30000/29116.jpg

Regards
Scott

scottb721
Posts: 101
Joined: Wed Apr 15, 2009 7:52 pm
Location: Nelson Bay

Re: Another plan change fee query

Post by scottb721 » Mon Feb 28, 2011 5:24 pm

Well, now that I've actually ordered the change it says $0 plan change fee.
No issue it seems.

Sorry for the time wasting.

scottb721
Posts: 101
Joined: Wed Apr 15, 2009 7:52 pm
Location: Nelson Bay

Re: Another plan change fee query

Post by scottb721 » Tue Mar 01, 2011 8:31 am

Great!
Checked my invoice this morning and the $40 fee has been applied.
Even after this final confirmation of no fee http://www.postimg.com/30000/29179.jpg

Inconsistent information throughout the plan change process is not pleasant.

cdonges
Posts: 44
Joined: Sun Apr 13, 2008 9:18 am
Location: Toowoomba, Australia

Re: Another plan change fee query

Post by cdonges » Tue Mar 01, 2011 10:23 am

I have been billed the $40 plan change fee too. I have emailed billing, hopefully this can be corrected before direct debit occurs.

ForumAdmin
Exetel Staff
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Another plan change fee query

Post by ForumAdmin » Tue Mar 01, 2011 10:29 am

No-one here can do anything to help you with personal financial enquiries.

Email billing.

Thread closed.

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