Another plan change fee query

[scottb721]

My current TE-2D ADSL2 (Telstra) plan comes out of contract 01Mar and I have been previously told the $10/month price rise for old plans will commence for me then.
As a result I checked the current plans that I can move to but I'm bit confused by the plan change fee.

ADSL1 no contract $40 fee, 6 or 12 month contract $0 fee
ADSL2 12 month contract $40 fee

How is it I can get a fee free move back to ADSL1 yet to stay on ADSL2 it is $40 ?
I'm further puzzled as the initial Change Plan screen says the ADSL2 move is fee free but once I hit Apply the fee appears on the next page.

Thank you

[raymond]

To move back to ADSL1, it is $40.00 for keeping the current contract. It is $0.00 for renew 6 months contract.

To keep the current ADSL2, it is $40.00 for plan change fee.

[scottb721]

If i renew my contract on adsl2 it seems strange the fee isn't waived they way it is on adsl1

[raymond]

Can you please email you telephone number to raymondl@exetel.com.au? I will check account detail for you.

[scottb721]

Thank you Raymond.
Email sent.

[scottb721]

Any feedback you can offer Raymond ?

Thanks

[raymond]

Yes, I will help you make the plan change.

[scottb721]

Hi Raymond
Thank you for the time looking at this.

I have responded to your email.

Here's my problem,
On the first page of changing service it's fee free
http://www.postimg.com/30000/29115.jpg

On the next page it jumps to $40
http://www.postimg.com/30000/29116.jpg

Regards
Scott

[scottb721]

Well, now that I've actually ordered the change it says $0 plan change fee.
No issue it seems.

Sorry for the time wasting.

[scottb721]

Great!
Checked my invoice this morning and the $40 fee has been applied.
Even after this final confirmation of no fee http://www.postimg.com/30000/29179.jpg

Inconsistent information throughout the plan change process is not pleasant.

[cdonges]

I have been billed the $40 plan change fee too. I have emailed billing, hopefully this can be corrected before direct debit occurs.

[ForumAdmin]

No-one here can do anything to help you with personal financial enquiries.

Email billing.

Thread closed.