Invoicing System Out Of Control

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machine
Posts: 160
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Invoicing System Out Of Control

Post by machine » Mon Jul 14, 2014 10:13 pm

So far the bill just keeps on getting bigger for the month of june.

Have received invoices for the total of $174.07

To be Direct Debited soon??? :shock:

The total for the last month (June2014) just keeps getting higher by the day.

Even though that billing cycle has finihsed!

The bill for July, starting July 14th,(like 20 hrs ago) it's still the 14th as I write this post, is already over $90.00

By tomorrow I'll probably need to take out a mortgage to cover the bill

Don't give me no BS answer exetel.

Your invoice/billing is out of control exetel! :evil: :evil: :evil:
Last edited by machine on Mon Jul 14, 2014 10:31 pm, edited 1 time in total.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Invoicing System Out Of Control

Post by ShaminG » Mon Jul 14, 2014 10:25 pm

machine wrote:So far the bill just keeps on getting bigger for the month of june.

Have received invoices for the total of $174.07

To be Direct Debited soon??? :shock:

The total for the last month (June2014) just keeps getting higher by the day.

Even though that billing cycle has finihsed!

The bill for July, starting July 14th,(like 20 hrs ago) it's still the 14th as I write this post is already over $90.00

By tomorrow I'll probably need to take out a mortgage to cover the bill

Don't give me no BS answer exetel.

Your invoice/billing is out of control exetel! :evil: :evil: :evil:
I believe the breakdown is available in the invoice. If you need any further clarification please feel free to PM me the invoice number/s so I will take up the matter with our billing team.

Cheers!

machine
Posts: 160
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Invoicing System Out Of Control

Post by machine » Mon Jul 14, 2014 10:35 pm

Your Invoice Number: 53366979
Hi Gary ,
Your new Exetel bill is ready to be viewed from your My Exetel facility, and will be paid by direct debit from your nominated bank account or credit card on 28 Jul 2014

Your Invoice Number: 53355958
Hi Mary,
Your new Exetel bill is ready to be viewed from your My Exetel facility, and will be paid by direct debit from your nominated bank account or credit card on 28 Jul 2014


Your Invoice Number: 53308107
Hi Gary,
Your new Exetel bill is ready to be viewed from your My Exetel facility, and will be paid by direct debit from your nominated bank account or credit card on 1 Aug 2014.

So as you see, I have an alias "Mary"

Get the act together Exetel, might be that you need to trade the Roller in, and get a NEW Roller
Last edited by machine on Mon Jul 14, 2014 10:38 pm, edited 2 times in total.

machine
Posts: 160
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Invoicing System Out Of Control

Post by machine » Mon Jul 14, 2014 10:37 pm

Someone else just emailed me asking about their invoice from Exetel

machine
Posts: 160
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Invoicing System Out Of Control

Post by machine » Mon Jul 14, 2014 10:40 pm

ShaminG wrote:
machine wrote:So far the bill just keeps on getting bigger for the month of june.

Have received invoices for the total of $174.07

To be Direct Debited soon??? :shock:

The total for the last month (June2014) just keeps getting higher by the day.

Even though that billing cycle has finihsed!

The bill for July, starting July 14th,(like 20 hrs ago) it's still the 14th as I write this post is already over $90.00

By tomorrow I'll probably need to take out a mortgage to cover the bill

Don't give me no BS answer exetel.

Your invoice/billing is out of control exetel! :evil: :evil: :evil:
I believe the breakdown is available in the invoice. If you need any further clarification please feel free to PM me the invoice number/s so I will take up the matter with our billing team.

Cheers!
No, I think the Roller has had a major break down and you need to call road assist!

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Invoicing System Out Of Control

Post by ShaminG » Mon Jul 14, 2014 10:51 pm

Thanks for the invoice numbers. I have asked our billing team to clarify you the charges.

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