Invoicing System Out Of Control....AGAIN

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machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Invoicing System Out Of Control....AGAIN

Post by machine » Fri Aug 15, 2014 2:53 pm

...as I pereviously said.....I think the Roller has had a major break down and you need to call road assist!

Receiving invoices that are not in my name and the invoice in my name is AGAIN for the incorrect amount.

Hi Gary ,
Your Customer Number : 2**137
Your Invoice Number: 53462481

Your new Exetel bill is ready to be viewed from your My Exetel facility, and will be paid by direct debit from your nominated bank account or credit card on 28 Aug 2014.

Total due Due date
$59.45 28 Aug 2014


Hi Mary,
Your Customer Number : 2**288
Your Invoice Number: 53451567

Your new Exetel bill is ready to be viewed from your My Exetel facility, and will be paid by direct debit from your nominated bank account or credit card on 28 Aug 2014.

Total due Due date
$52.99 28 Aug 2014

Thushari
Exetel Staff
Posts: 85
Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: Invoicing System Out Of Control....AGAIN

Post by Thushari » Fri Aug 15, 2014 5:41 pm

machine wrote:...as I pereviously said.....I think the Roller has had a major break down and you need to call road assist!

Receiving invoices that are not in my name and the invoice in my name is AGAIN for the incorrect amount.

Hi Gary ,
Your Customer Number : 2**137
Your Invoice Number: 53462481

Your new Exetel bill is ready to be viewed from your My Exetel facility, and will be paid by direct debit from your nominated bank account or credit card on 28 Aug 2014.

Total due Due date
$59.45 28 Aug 2014


Hi Mary,
Your Customer Number : 2**288
Your Invoice Number: 53451567

Your new Exetel bill is ready to be viewed from your My Exetel facility, and will be paid by direct debit from your nominated bank account or credit card on 28 Aug 2014.

Total due Due date
$52.99 28 Aug 2014

Could you please PM me explaining the issue with your current invoice for me to have it investigated. Also the reason why you are receiving Mary's invoice notification is because, your email address has been updated as secondary contact email for that service. If required, we can remove this email address from that service; to avoid further emails.

machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Invoicing System Out Of Control....AGAIN

Post by machine » Fri Aug 15, 2014 8:19 pm

yes remove mary

who's the other customer as it's not my customer number?

And where is my invoice email notification? for the correct amount.

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Invoicing System Out Of Control....AGAIN

Post by angelos » Sat Aug 16, 2014 9:44 am

machine wrote:yes remove mary

who's the other customer as it's not my customer number?

And where is my invoice email notification? for the correct amount.
Your email address has been removed from Mary's service.

If you PM the details to Thushari as requested, she will get it looked into and will be able to advise accordingly.

machine
Posts: 158
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Invoicing System Out Of Control....AGAIN

Post by machine » Mon Sep 15, 2014 9:38 am

AGAIN!

Have received TWO invoices.

One for $50.68 due 1 Oct 2014
Gary
Your Customer Number : 61551
Your Invoice Number: 53486304

and

One for $64.18 due 29 Sep 2014
Gary
Your Customer Number : 259137
Your Invoice Number: 53539961

As I've said before....."The Roller Needs To Be Sent For A Service" :D

IanS
Posts: 263
Joined: Fri Jun 25, 2004 11:32 pm
Location: Newcastle

Re: Invoicing System Out Of Control....AGAIN

Post by IanS » Mon Sep 15, 2014 8:43 pm

machine wrote:As I've said before....."The Roller Needs To Be Sent For A Service" :D
Perhaps it needs to be traded in for a newer/better model :lol:

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Invoicing System Out Of Control....AGAIN

Post by angelos » Tue Sep 16, 2014 12:43 am

machine wrote:AGAIN!

Have received TWO invoices.

One for $50.68 due 1 Oct 2014
Gary
Your Customer Number : 61551
Your Invoice Number: 53486304

and

One for $64.18 due 29 Sep 2014
Gary
Your Customer Number : 259137
Your Invoice Number: 53539961

As I've said before....."The Roller Needs To Be Sent For A Service" :D
This has been forwarded to our Billing team. They should get back to you soon.

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