Keeping current number

Bundled telephone and Wireline services
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maggie
Posts: 155
Joined: Tue Dec 16, 2008 5:17 pm
Location: sydney

Keeping current number

Post by maggie » Mon Sep 18, 2017 7:54 pm

I have just changed to NBN and the technician installing it told me that the phone line would not be part of it. This was a surprise to me as I just assumed that the whole bundle would go over to the NBN. Any way, I want to keep my current land line number so I can still be contacted by everyone. Our out going calls have mostly been done through VOIP (Pennytel and MyNetFone) We don't have any Exetel VOIP and don't see the need for it but I still need the landline number but landline is disappearing I am told. Our phone is a Gigaset voip phone. How can this be set up?

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KavindaS
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Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Keeping current number

Post by KavindaS » Mon Sep 18, 2017 11:17 pm

maggie wrote:I have just changed to NBN and the technician installing it told me that the phone line would not be part of it. This was a surprise to me as I just assumed that the whole bundle would go over to the NBN. Any way, I want to keep my current land line number so I can still be contacted by everyone. Our out going calls have mostly been done through VOIP (Pennytel and MyNetFone) We don't have any Exetel VOIP and don't see the need for it but I still need the landline number but landline is disappearing I am told. Our phone is a Gigaset voip phone. How can this be set up?
You have the facility of converting the PSTN to VOIP, where you can retain the PSTN number and use it with VOIP technology. As I have requested through https://forum.exetel.com.au/viewtopic.p ... 26#p321926 , once you have PM me the number I will check on this and escalate to the relevant department.

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KavindaS
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Posts: 1787
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Keeping current number

Post by KavindaS » Wed Sep 20, 2017 12:11 am

KavindaS wrote:
maggie wrote:I have just changed to NBN and the technician installing it told me that the phone line would not be part of it. This was a surprise to me as I just assumed that the whole bundle would go over to the NBN. Any way, I want to keep my current land line number so I can still be contacted by everyone. Our out going calls have mostly been done through VOIP (Pennytel and MyNetFone) We don't have any Exetel VOIP and don't see the need for it but I still need the landline number but landline is disappearing I am told. Our phone is a Gigaset voip phone. How can this be set up?
You have the facility of converting the PSTN to VOIP, where you can retain the PSTN number and use it with VOIP technology. As I have requested through https://forum.exetel.com.au/viewtopic.p ... 26#p321926 , once you have PM me the number I will check on this and escalate to the relevant department.
Received your PM and I have asked the sales department to contact you and provide the relevant details.

maggie
Posts: 155
Joined: Tue Dec 16, 2008 5:17 pm
Location: sydney

Re: Keeping current number

Post by maggie » Tue Sep 26, 2017 1:04 am

I haven't heard from any one yet about this.

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nicoler
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Posts: 108
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Keeping current number

Post by nicoler » Tue Sep 26, 2017 1:20 pm

maggie wrote:I haven't heard from any one yet about this.
HI
We have tried to contact you on your nominated mobile number several times but failed. Could you please PM your best contact number in order to further assist you.

Kind Regards

Nicole

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