No Phone or internet for 10 days

Bundled telephone and Wireline services
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brutalwookie
Posts: 5
Joined: Mon Mar 09, 2015 10:51 pm
Location: hornsby

No Phone or internet for 10 days

Post by brutalwookie » Tue May 01, 2018 3:24 pm

For a few moths i was getting bad static on my phone line, and with it progressively slower and slower internet, until last month i lost it all. no internet and no phone at all.
Logged a fault and It was all fixed up. turns out it was bad wiring in the street and back at the exchange.
Now since it was no fault of my own, i reckon i shouldn't have to pay for a service that i was clearly not getting for those 10 days.

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KavindaS
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Location: Sydney

Re: No Phone or internet for 10 days

Post by KavindaS » Tue May 01, 2018 4:44 pm

brutalwookie wrote:
Tue May 01, 2018 3:24 pm
For a few moths i was getting bad static on my phone line, and with it progressively slower and slower internet, until last month i lost it all. no internet and no phone at all.
Logged a fault and It was all fixed up. turns out it was bad wiring in the street and back at the exchange.
Now since it was no fault of my own, i reckon i shouldn't have to pay for a service that i was clearly not getting for those 10 days.
Reply here with the service issue ticket reference number and I will check on the possibilities.

brutalwookie
Posts: 5
Joined: Mon Mar 09, 2015 10:51 pm
Location: hornsby

Re: No Phone or internet for 10 days

Post by brutalwookie » Tue May 15, 2018 10:26 am

Hi,
sorry for late reply, ticket No. was 12856088

Thanks for looking into it

Regards,

Richard

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KavindaS
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Posts: 1825
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Location: Sydney

Re: No Phone or internet for 10 days

Post by KavindaS » Tue May 15, 2018 8:38 pm

brutalwookie wrote:
Tue May 15, 2018 10:26 am
Hi,
sorry for late reply, ticket No. was 12856088

Thanks for looking into it

Regards,

Richard
Hi Richard,

I have checked your service issue reference number 12859881 and the supplier has already restored the service. Technician has replaced broken jumper at pillar and repaired 3 faults in street. Fixed lead-in joint out front of premises and replaced 1st socket as well.

I will check on the possible credit arrangements and email you via the same email ticket.

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