Landline out of service.

Bundled telephone and Wireline services
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ohnjay
Posts: 47
Joined: Sun Apr 04, 2010 2:02 pm
Location: Sunshine Coast

Landline out of service.

Post by ohnjay » Sun Mar 22, 2020 7:19 pm

There is a landline outage in my street. Neither I nor my neighbor's landline phones are working - no dial tone.
ADSL is working, but can only get 160 kbps. (0.16 mbps on Ookla.)

I've tried to report the problem to Exetel, but when I ring 1300788141, I get no answer. I waited 20 minutes on hold, nothing but music.

rasikak
Exetel Staff
Posts: 367
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Landline out of service.

Post by rasikak » Sun Mar 22, 2020 7:53 pm

ohnjay wrote:
Sun Mar 22, 2020 7:19 pm
There is a landline outage in my street. Neither I nor my neighbor's landline phones are working - no dial tone.
ADSL is working, but can only get 160 kbps. (0.16 mbps on Ookla.)

I've tried to report the problem to Exetel, but when I ring 1300788141, I get no answer. I waited 20 minutes on hold, nothing but music.
Thank you for reaching out. Kindly PM your customer ID or the service number to assist you further.

rasikak
Exetel Staff
Posts: 367
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Landline out of service.

Post by rasikak » Sun Mar 22, 2020 8:57 pm

ohnjay wrote:
Sun Mar 22, 2020 7:19 pm
There is a landline outage in my street. Neither I nor my neighbor's landline phones are working - no dial tone.
ADSL is working, but can only get 160 kbps. (0.16 mbps on Ookla.)

I've tried to report the problem to Exetel, but when I ring 1300788141, I get no answer. I waited 20 minutes on hold, nothing but music.
Thank you for the PM. Upon checking with our wholesale supplier, we can see that your service is affected by an unplanned network outage. We have sent you a text, of a URL so you can easily check for the outages and updates of the outage. Ref#16964474

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