Messages on NBN phone

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ercatli
Posts: 110
Joined: Thu Apr 13, 2006 9:14 am
Location: Sydney
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Messages on NBN phone

Post by ercatli » Mon Oct 26, 2020 8:34 am

We have recently upgraded to Exetel's NBN, and have our home phone connected via NBN. This morning we received a phone call which we weren't able to answer in time. We heard someone speaking and presumably leaving a message, but they finished the message before we could get to the phone to hear who it was.

But the fact that we heard them leaving a message suggests there was some voice prompts for them, and hence some messaging capability. We don't think this is a feature of this very old (Panasonic) phone, so we're wondering if it might be a NBN/Exetel feature. We haven't specifically set up anything about messagebank since the NBN (we didn't think about it).

Is there a way to access that message or at least get the caller number?

Thanks.

nilushid
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Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Messages on NBN phone

Post by nilushid » Mon Oct 26, 2020 9:01 am

ercatli wrote:
Mon Oct 26, 2020 8:34 am
We have recently upgraded to Exetel's NBN, and have our home phone connected via NBN. This morning we received a phone call which we weren't able to answer in time. We heard someone speaking and presumably leaving a message, but they finished the message before we could get to the phone to hear who it was.

But the fact that we heard them leaving a message suggests there was some voice prompts for them, and hence some messaging capability. We don't think this is a feature of this very old (Panasonic) phone, so we're wondering if it might be a NBN/Exetel feature. We haven't specifically set up anything about messagebank since the NBN (we didn't think about it).

Is there a way to access that message or at least get the caller number?

Thanks.
Hi

You have the voice mail feature on your VoIP number and you can enable this from your members facility. You can check whether this feature is turned on for your phone service. Please refer to below link and PM me your customer ID or the service number if you need any further assistance.

https://exewiki.exetel.com.au/index.php ... P_Features

Thanks

ercatli
Posts: 110
Joined: Thu Apr 13, 2006 9:14 am
Location: Sydney
Contact:

Re: Messages on NBN phone

Post by ercatli » Mon Oct 26, 2020 9:50 am

Thanks.

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