line noise

Bundled telephone and Wireline services
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roby
Posts: 297
Joined: Sat Jun 30, 2007 7:18 am
Location: MELBOURNE

line noise

Post by roby » Wed Jun 20, 2012 11:22 pm

I have the optus line and adsl2 bundle also a voip number.
adsl seems to be working ok so does the voip number but when I go to use the line number there is a bad crackling noise bad enough that you can not use it what is the best way to go with this.

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: line noise

Post by udara » Wed Jun 20, 2012 11:49 pm

roby wrote:I have the optus line and adsl2 bundle also a voip number.
adsl seems to be working ok so does the voip number but when I go to use the line number there is a bad crackling noise bad enough that you can not use it what is the best way to go with this.

Hi,

I have run a line test and some of the results are not within specifications , however we will require a second line test with no equipment connected to determine where the issue is.

A ticket has been created (Ticket ID: 5297105) and I have sent you an email with what we require you to do in order to get this issue resolved .
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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roby
Posts: 297
Joined: Sat Jun 30, 2007 7:18 am
Location: MELBOURNE

Re: line noise

Post by roby » Thu Jun 21, 2012 6:20 am

Thank you very much I have replied to the email and will have my mobile with me today

stevecJ
Exetel Staff
Posts: 1060
Joined: Wed Jan 06, 2010 9:48 am

Re: line noise

Post by stevecJ » Thu Jun 21, 2012 9:34 am

roby wrote:Thank you very much I have replied to the email and will have my mobile with me today
Hi,

We will conduct the line test on the given time frame and get back to you :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: line noise

Post by NIrmitha » Thu Jun 21, 2012 10:10 am

Hi roby,

As per the conversation, we have escalated your issue to our wholesale supplier.

We will inform you with further information once we receive an update from the supplier. :)

roby
Posts: 297
Joined: Sat Jun 30, 2007 7:18 am
Location: MELBOURNE

Re: line noise

Post by roby » Wed Jun 27, 2012 6:36 am

sorry for the late reply all is working well thank you all very much

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: line noise

Post by NIrmitha » Wed Jun 27, 2012 9:12 am

It is a pleasure to help you. :D

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