Voicemail notification gets stuck

Bundled telephone and Wireline services
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Paulap70
Posts: 3
Joined: Thu Jul 26, 2012 4:27 pm
Location: Austrlia

Voicemail notification gets stuck

Post by Paulap70 » Thu Jul 26, 2012 5:44 pm

If I delete a voicemail and then hangup without using the 9 option to exit the system the message notification remains on (on my phone that is a light and onscreen icon) and the stuttertone stays on. If I call voicemail again I am informed there are no new messages so why does the notification stay on? To clear it I have to ring my phone from my mobile and leave a message which I then delete and exit from voicemail by using the 9 option. I have been with Optus (both by cable and wire) before and Teslstra and have always been able to exit voicemail just by hanging up without this problem. Is this just a feature of the system exetel uses or can I fix this annoyance?

ruzkyz

Re: Voicemail notification gets stuck

Post by ruzkyz » Thu Jul 26, 2012 7:36 pm

Hi,

We have emailed you regarding you Voicemail notification remaining even after deleting.

Ref : 5436942

Cheers

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