Cancelling voicemail, select call accept, caller id

[crossbow]

Hi,

On my Exetel home phone I am trying to cancel voicemail, select call accept and caller id - these are the three features that are each charged at $3 per month.

In Member Facilities under Manage Services > Wireline > Update Telephone Settings, it says there is a change request pending from 2nd September:

you have following pending phone settings change request created on 2012-09-02 23:29:40

Call return Three way call Call waiting Unlisted number Calling number display sending Call divert VoiceMail Caller ID Select call accept
Enable Enable Enable Enable Disable Enable Disable Disable Disable

However this change hasn't gone through in over a month. There is nothing more I can do on that page - with no button to press, I cannot re-submit any new change request.

Shouldn't a change request like this at least go through by the end of the month, ie. end of September of 1st October?

[udara]

Hi,

On my Exetel home phone I am trying to cancel voicemail, select call accept and caller id - these are the three features that are each charged at $3 per month.

In Member Facilities under Manage Services > Wireline > Update Telephone Settings, it says there is a change request pending from 2nd September:

you have following pending phone settings change request created on 2012-09-02 23:29:40

Call return Three way call Call waiting Unlisted number Calling number display sending Call divert VoiceMail Caller ID Select call accept
Enable Enable Enable Enable Disable Enable Disable Disable Disable

However this change hasn't gone through in over a month. There is nothing more I can do on that page - with no button to press, I cannot re-submit any new change request.

Shouldn't a change request like this at least go through by the end of the month, ie. end of September of 1st October?

Hi,

I have created a ticket (Ticket ID: 5738852 ), and have escalated this to our development team . I will get back to as soon as this is looked into

[crossbow]

Hi,

Thanks for following up. I checked member facilities today and the earlier pending request had been cleared, but the three options voicemail, select call accept and caller id were still on.

The button was back, so I tried unticking those three options and submitting again. So now there is a new "pending request" to change those options. How long will that change normally take?

[stevecJ]

Hi,

Thanks for following up. I checked member facilities today and the earlier pending request had been cleared, but the three options voicemail, select call accept and caller id were still on.

The button was back, so I tried unticking those three options and submitting again. So now there is a new "pending request" to change those options. How long will that change normally take?

Hi,

Normally it would updated with in 24 hours

[crossbow]

Unfortunately this is still not resolved. You stated the change should go through within 24 hours, however 6 days later the change has not gone through. I am back where I started. Voicemail and the other two paid options are still enabled, and in member facilities a change request is STILL pending:

you have following pending phone settings change request created on 2012-10-11 14:14:50

Call return Three way call Call waiting Unlisted number Calling number display sending Call divert VoiceMail Caller ID Select call accept
Enable Enable Enable Enable Disable Enable Disable Disable Disable

What can I try now?

Obviously after two attempts, the member facility designed to allow me to disable these services is NOT functioning correctly.

[KavindaS]

Unfortunately this is still not resolved. You stated the change should go through within 24 hours, however 6 days later the change has not gone through. I am back where I started. Voicemail and the other two paid options are still enabled, and in member facilities a change request is STILL pending:

you have following pending phone settings change request created on 2012-10-11 14:14:50

Call return Three way call Call waiting Unlisted number Calling number display sending Call divert VoiceMail Caller ID Select call accept
Enable Enable Enable Enable Disable Enable Disable Disable Disable

What can I try now?

Obviously after two attempts, the member facility designed to allow me to disable these services is NOT functioning correctly.

As we discussed over the phone a moment a go I will proceed the request manually and send you a confirmation email later via the same ticket reference 5738852.