ADSL is up, but no phone dial tone

Bundled telephone and Wireline services
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TheLateJC
Posts: 7
Joined: Mon May 19, 2008 12:30 pm
Location: Sydney

ADSL is up, but no phone dial tone

Post by TheLateJC » Sun Sep 22, 2013 10:06 am

I've plugged a couple of known good phones direct to the wall but I'm not getting any dial tone.

Do I need to log a ticket?
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Amila Fernando
Exetel Staff
Posts: 380
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: ADSL is up, but no phone dial tone

Post by Amila Fernando » Sun Sep 22, 2013 10:29 am

TheLateJC wrote:I've plugged a couple of known good phones direct to the wall but I'm not getting any dial tone.

Do I need to log a ticket?
Hi TheLateJC,

Yes, please contact Exetel support on 0280301000 Option 2 Or drop an email to us on 'residentialsupport@exetel.com.au' to further investigate your telephony issue.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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TheLateJC
Posts: 7
Joined: Mon May 19, 2008 12:30 pm
Location: Sydney

Re: ADSL is up, but no phone dial tone

Post by TheLateJC » Sun Sep 22, 2013 2:31 pm

Logged one online. Ref #7111063
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Amila Fernando
Exetel Staff
Posts: 380
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: ADSL is up, but no phone dial tone

Post by Amila Fernando » Sun Sep 22, 2013 3:15 pm

TheLateJC wrote:Logged one online. Ref #7111063
Hi TheLateJC,

Thank you. We will investigate it and will reply to your email thread. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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