phone bill

Bundled telephone and Wireline services
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roby
Posts: 297
Joined: Sat Jun 30, 2007 7:18 am
Location: MELBOURNE

phone bill

Post by roby » Sun Jun 01, 2014 8:27 pm

In April I changed my ADSL to the 500GB plan + phone line rental with the EXECHAT Plus option which it said had unlimited local call, unlimited mobile calls etc after the month started I rang up and after being looked into was told I was on the exechat Plus plan I was also sent an email confirming this.
Now the month has finished I have the pleasure of Paying $191.40 in call charges something is not right here.
This may not be alot to some but has put me in some financial difficulty for the next couple of weeks what gives here????????

Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: phone bill

Post by Kaushalya » Sun Jun 01, 2014 10:07 pm

Now the month has finished I have the pleasure of Paying $191.40 in call charges something is not right here.
I have raised this matter to our billing department to have a look.

Ticket reference: 7865991

roby
Posts: 297
Joined: Sat Jun 30, 2007 7:18 am
Location: MELBOURNE

Re: phone bill

Post by roby » Mon Jun 02, 2014 7:08 pm

Thank you for raising a ticket for me
I rang them this morning and was promised a phone call before the close of business today.
I have just rung back only to be told Billing department has closed (not happy no phone call received )
The ticket that was raised about the matter in late June was
7858240 current ticket is the one you started 7865991
the email I got from exetel saying I was on the plan was from

Percy Jaimin on 6/05/2014

KavindaS
Forum Admin
Posts: 2470
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: phone bill

Post by KavindaS » Mon Jun 02, 2014 8:53 pm

roby wrote:Thank you for raising a ticket for me
I rang them this morning and was promised a phone call before the close of business today.
I have just rung back only to be told Billing department has closed (not happy no phone call received )
The ticket that was raised about the matter in late June was
7858240 current ticket is the one you started 7865991
the email I got from exetel saying I was on the plan was from

Percy Jaimin on 6/05/2014
Apologies for the inconvenience caused. However from the notes(7865991) I could see the billing department has attended to your issue and have make necessary notes. I will inform them to contact you tomorrow as soon as possible.

Tazz
Posts: 177
Joined: Mon Sep 17, 2007 11:05 pm
Location: Launceston

Re: phone bill

Post by Tazz » Wed Jun 04, 2014 1:19 pm

I see in my monthly invoice, my phone has Easycall Call Control, how do I turn that on & off? and what exactly does it do?

CoreyPlover
Volunteer Site Admin
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Location: Melbourne, VIC

Re: phone bill

Post by CoreyPlover » Wed Jun 04, 2014 1:45 pm

Tazz wrote:I see in my monthly invoice, my phone has Easycall Call Control, how do I turn that on & off? and what exactly does it do?
It is probably this: http://www.telstra.com.au/home-phone/fe ... ll-control

Email billing@exetel.com.au and ask them to disable it.

Also see http://forums.whirlpool.net.au/archive/1859041
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: phone bill

Post by kushanw » Wed Jun 04, 2014 2:00 pm

Tazz wrote:I see in my monthly invoice, my phone has Easycall Call Control, how do I turn that on & off? and what exactly does it do?
Hi Tazz,

'Easycall Call Control' lets you restrict the types of calls made from your home phone. Please confirm if you want to turn that off, so we can disable it from our end.

Tazz
Posts: 177
Joined: Mon Sep 17, 2007 11:05 pm
Location: Launceston

Re: phone bill

Post by Tazz » Wed Jun 04, 2014 9:28 pm

kushanw wrote:
Tazz wrote:I see in my monthly invoice, my phone has Easycall Call Control, how do I turn that on & off? and what exactly does it do?
Hi Tazz,

'Easycall Call Control' lets you restrict the types of calls made from your home phone. Please confirm if you want to turn that off, so we can disable it from our end.
Yes thank you, could it be disabled please.
Can't see the point in paying for something I don't use, may have been handy years ago when I had my teenagers at home, but not now I live alone... :D

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: phone bill

Post by kushanw » Thu Jun 05, 2014 8:54 am

Hi Tazz,

I have forwarded your request to our Provisioning Team via Ticket ID 7988334. They will get back to you once 'Easycall Call Control' has been turned off.

Tazz
Posts: 177
Joined: Mon Sep 17, 2007 11:05 pm
Location: Launceston

Re: phone bill

Post by Tazz » Thu Jun 26, 2014 1:58 pm

kushanw wrote:Hi Tazz,

I have forwarded your request to our Provisioning Team via Ticket ID 7988334. They will get back to you once 'Easycall Call Control' has been turned off.
Still haven't heard anything more about this, how long does it take?

angelos
Exetel Staff
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Location: Australia

Re: phone bill

Post by angelos » Thu Jun 26, 2014 2:04 pm

Hi Tazz,

We got confirmation from our Provisioning team that this has been completed already.

Tazz
Posts: 177
Joined: Mon Sep 17, 2007 11:05 pm
Location: Launceston

Re: phone bill

Post by Tazz » Thu Jun 26, 2014 2:43 pm

angelos wrote:Hi Tazz,

We got confirmation from our Provisioning team that this has been completed already.
Thank you...

Tazz
Posts: 177
Joined: Mon Sep 17, 2007 11:05 pm
Location: Launceston

Re: phone bill

Post by Tazz » Tue Jul 01, 2014 6:41 pm

angelos wrote:Hi Tazz,

We got confirmation from our Provisioning team that this has been completed already.
So, how come I just paid another $3.70 for it in today's invoice?

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: phone bill

Post by kushanw » Tue Jul 01, 2014 6:58 pm

Hi Tazz,

It seems like the charge was for the last month only (2014-06-01 TO 2014-06-30). I have asked the Provisioning Team to confirm if it's disabled properly and confirm.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: phone bill

Post by ShaminG » Fri Jul 04, 2014 4:19 pm

Hi Tazz,

We have confirmed by our provisioning team that the feature was disabled on 05th June. Sorry about the delay in confirmation.

Cheers!

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