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phone bill

Posted: Sun Jun 01, 2014 8:27 pm
by roby
In April I changed my ADSL to the 500GB plan + phone line rental with the EXECHAT Plus option which it said had unlimited local call, unlimited mobile calls etc after the month started I rang up and after being looked into was told I was on the exechat Plus plan I was also sent an email confirming this.
Now the month has finished I have the pleasure of Paying $191.40 in call charges something is not right here.
This may not be alot to some but has put me in some financial difficulty for the next couple of weeks what gives here????????

Re: phone bill

Posted: Sun Jun 01, 2014 10:07 pm
by Kaushalya
Now the month has finished I have the pleasure of Paying $191.40 in call charges something is not right here.
I have raised this matter to our billing department to have a look.

Ticket reference: 7865991

Re: phone bill

Posted: Mon Jun 02, 2014 7:08 pm
by roby
Thank you for raising a ticket for me
I rang them this morning and was promised a phone call before the close of business today.
I have just rung back only to be told Billing department has closed (not happy no phone call received )
The ticket that was raised about the matter in late June was
7858240 current ticket is the one you started 7865991
the email I got from exetel saying I was on the plan was from

Percy Jaimin on 6/05/2014

Re: phone bill

Posted: Mon Jun 02, 2014 8:53 pm
by KavindaS
roby wrote:Thank you for raising a ticket for me
I rang them this morning and was promised a phone call before the close of business today.
I have just rung back only to be told Billing department has closed (not happy no phone call received )
The ticket that was raised about the matter in late June was
7858240 current ticket is the one you started 7865991
the email I got from exetel saying I was on the plan was from

Percy Jaimin on 6/05/2014
Apologies for the inconvenience caused. However from the notes(7865991) I could see the billing department has attended to your issue and have make necessary notes. I will inform them to contact you tomorrow as soon as possible.

Re: phone bill

Posted: Wed Jun 04, 2014 1:19 pm
by Tazz
I see in my monthly invoice, my phone has Easycall Call Control, how do I turn that on & off? and what exactly does it do?

Re: phone bill

Posted: Wed Jun 04, 2014 1:45 pm
by CoreyPlover
Tazz wrote:I see in my monthly invoice, my phone has Easycall Call Control, how do I turn that on & off? and what exactly does it do?
It is probably this: http://www.telstra.com.au/home-phone/fe ... ll-control

Email billing@exetel.com.au and ask them to disable it.

Also see http://forums.whirlpool.net.au/archive/1859041

Re: phone bill

Posted: Wed Jun 04, 2014 2:00 pm
by kushanw
Tazz wrote:I see in my monthly invoice, my phone has Easycall Call Control, how do I turn that on & off? and what exactly does it do?
Hi Tazz,

'Easycall Call Control' lets you restrict the types of calls made from your home phone. Please confirm if you want to turn that off, so we can disable it from our end.

Re: phone bill

Posted: Wed Jun 04, 2014 9:28 pm
by Tazz
kushanw wrote:
Tazz wrote:I see in my monthly invoice, my phone has Easycall Call Control, how do I turn that on & off? and what exactly does it do?
Hi Tazz,

'Easycall Call Control' lets you restrict the types of calls made from your home phone. Please confirm if you want to turn that off, so we can disable it from our end.
Yes thank you, could it be disabled please.
Can't see the point in paying for something I don't use, may have been handy years ago when I had my teenagers at home, but not now I live alone... :D

Re: phone bill

Posted: Thu Jun 05, 2014 8:54 am
by kushanw
Hi Tazz,

I have forwarded your request to our Provisioning Team via Ticket ID 7988334. They will get back to you once 'Easycall Call Control' has been turned off.

Re: phone bill

Posted: Thu Jun 26, 2014 1:58 pm
by Tazz
kushanw wrote:Hi Tazz,

I have forwarded your request to our Provisioning Team via Ticket ID 7988334. They will get back to you once 'Easycall Call Control' has been turned off.
Still haven't heard anything more about this, how long does it take?

Re: phone bill

Posted: Thu Jun 26, 2014 2:04 pm
by angelos
Hi Tazz,

We got confirmation from our Provisioning team that this has been completed already.

Re: phone bill

Posted: Thu Jun 26, 2014 2:43 pm
by Tazz
angelos wrote:Hi Tazz,

We got confirmation from our Provisioning team that this has been completed already.
Thank you...

Re: phone bill

Posted: Tue Jul 01, 2014 6:41 pm
by Tazz
angelos wrote:Hi Tazz,

We got confirmation from our Provisioning team that this has been completed already.
So, how come I just paid another $3.70 for it in today's invoice?

Re: phone bill

Posted: Tue Jul 01, 2014 6:58 pm
by kushanw
Hi Tazz,

It seems like the charge was for the last month only (2014-06-01 TO 2014-06-30). I have asked the Provisioning Team to confirm if it's disabled properly and confirm.

Re: phone bill

Posted: Fri Jul 04, 2014 4:19 pm
by ShaminG
Hi Tazz,

We have confirmed by our provisioning team that the feature was disabled on 05th June. Sorry about the delay in confirmation.

Cheers!