No dialtone, internet still working

Bundled telephone and Wireline services
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blankdots
Posts: 13
Joined: Sat Oct 10, 2009 10:44 pm
Location: Sydney

No dialtone, internet still working

Post by blankdots » Wed Nov 18, 2015 9:00 pm

Hi,

The phone doesn't have a dialtone and no one can call in or call out. This happened 2 weeks ago.
I've tried everything including different phone, different phone line, removing the splitter. Nothing has worked.

The internet however is still working without issue

Help?

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Dazzled
Volunteer Site Admin
Posts: 6002
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: No dialtone, internet still working

Post by Dazzled » Wed Nov 18, 2015 9:12 pm

Support staff will be along soon for the particulars and to run the tests.

The common explanation for this is a break in one of the two conductors in a phone line. The phone circuit is stopped, but the internet can still function with reduced capacity.

Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: No dialtone, internet still working

Post by Kaushalya » Wed Nov 18, 2015 11:26 pm

blankdots wrote:Hi,

The phone doesn't have a dialtone and no one can call in or call out. This happened 2 weeks ago.
I've tried everything including different phone, different phone line, removing the splitter. Nothing has worked.

The internet however is still working without issue

Help?
Apologies for the inconvenience caused!!

We have sent you an email in regards to this issue. Please arrange the devices disconnected for a line test as requested.

Your reference number: 9647146

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