Incontact

Bundled telephone and Wireline services
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barryron
Posts: 64
Joined: Tue Feb 14, 2006 9:02 am
Location: Redhead NSW Australia

Incontact

Post by barryron » Tue Jan 05, 2016 4:58 pm

My son is on incontact with Telstra and I want to know if he could get ADSL bundled with his phone with Exetel. BTW incontact means he can only receive calls , not make. He doesn't pay for this service. Telstra says he can't get ADSL unless he pays for his line. I thought Exetel might be paying for the line with a bundled service.

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Kumudh
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Location: Australia

Re: Incontact

Post by Kumudh » Tue Jan 05, 2016 5:18 pm

barryron wrote:My son is on incontact with Telstra and I want to know if he could get ADSL bundled with his phone with Exetel. BTW incontact means he can only receive calls , not make. He doesn't pay for this service. Telstra says he can't get ADSL unless he pays for his line. I thought Exetel might be paying for the line with a bundled service.
Hi barryon,

Your query has been has been forwarded to our sales team. They will advise if this is possible or not.

James
Exetel Staff
Posts: 1974
Joined: Mon May 09, 2005 10:27 pm

Re: Incontact

Post by James » Tue Jan 05, 2016 5:19 pm

barryron wrote:My son is on incontact with Telstra and I want to know if he could get ADSL bundled with his phone with Exetel. BTW incontact means he can only receive calls , not make. He doesn't pay for this service. Telstra says he can't get ADSL unless he pays for his line. I thought Exetel might be paying for the line with a bundled service.
If he moves his line rental to us he can use us for ADSL, otherwise he will need to change his Telstra plan to a full service.

barryron
Posts: 64
Joined: Tue Feb 14, 2006 9:02 am
Location: Redhead NSW Australia

Re: Incontact

Post by barryron » Fri Jan 08, 2016 12:48 pm

Thank you James.
Does an ADSL Bundled plan include Line Rental?

James
Exetel Staff
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Joined: Mon May 09, 2005 10:27 pm

Re: Incontact

Post by James » Fri Jan 08, 2016 1:23 pm

barryron wrote:Thank you James.
Does an ADSL Bundled plan include Line Rental?
Yes, a bundle include both ADSL and line rental.

barryron
Posts: 64
Joined: Tue Feb 14, 2006 9:02 am
Location: Redhead NSW Australia

Re: Incontact

Post by barryron » Mon Jan 18, 2016 2:20 pm

When I spoke to sales about this matter they said my son would have to have a fully functional line to get ADSL.
They then said that a Budget home line would not allow ADSL.
I find that difficult to understand as I have ADSL on a Budget home line with Telstra.
Could someone please clarify this situation for me. Thank you.

James
Exetel Staff
Posts: 1974
Joined: Mon May 09, 2005 10:27 pm

Re: Incontact

Post by James » Mon Jan 18, 2016 2:50 pm

Is your son going to move his phone line to Exetel?

barryron
Posts: 64
Joined: Tue Feb 14, 2006 9:02 am
Location: Redhead NSW Australia

Re: Incontact

Post by barryron » Mon Jan 18, 2016 9:44 pm

Yes, he is going move his phone service to Exetel when he bundles his ADSL with his phone.

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KavindaS
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Re: Incontact

Post by KavindaS » Mon Jan 18, 2016 11:35 pm

barryron wrote:Yes, he is going move his phone service to Exetel when he bundles his ADSL with his phone.
I have escalated this to the senior level of the sales department. They will contact you and explain to you in detail.

James
Exetel Staff
Posts: 1974
Joined: Mon May 09, 2005 10:27 pm

Re: Incontact

Post by James » Tue Jan 19, 2016 8:11 am

barryron wrote:Yes, he is going move his phone service to Exetel when he bundles his ADSL with his phone.
Then it's fine if he is on homeline budget now, proceed with the application.

natashaf
Exetel Staff
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Joined: Thu May 02, 2013 12:00 pm
Location: Colombo

Re: Incontact

Post by natashaf » Tue Jan 19, 2016 1:05 pm

Hi Barryron,

Could you please PM your contact number so that we could arrange a call from a sales representative in order to proceed with the order.

Kind Regards,

Natasha

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