For a few moths i was getting bad static on my phone line, and with it progressively slower and slower internet, until last month i lost it all. no internet and no phone at all.
Logged a fault and It was all fixed up. turns out it was bad wiring in the street and back at the exchange.
Now since it was no fault of my own, i reckon i shouldn't have to pay for a service that i was clearly not getting for those 10 days.
No Phone or internet for 10 days
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- Posts: 5
- Joined: Mon Mar 09, 2015 10:51 pm
- Location: hornsby
Re: No Phone or internet for 10 days
Reply here with the service issue ticket reference number and I will check on the possibilities.brutalwookie wrote: ↑Tue May 01, 2018 3:24 pmFor a few moths i was getting bad static on my phone line, and with it progressively slower and slower internet, until last month i lost it all. no internet and no phone at all.
Logged a fault and It was all fixed up. turns out it was bad wiring in the street and back at the exchange.
Now since it was no fault of my own, i reckon i shouldn't have to pay for a service that i was clearly not getting for those 10 days.
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- Posts: 5
- Joined: Mon Mar 09, 2015 10:51 pm
- Location: hornsby
Re: No Phone or internet for 10 days
Hi,
sorry for late reply, ticket No. was 12856088
Thanks for looking into it
Regards,
Richard
sorry for late reply, ticket No. was 12856088
Thanks for looking into it
Regards,
Richard
Re: No Phone or internet for 10 days
Hi Richard,brutalwookie wrote: ↑Tue May 15, 2018 10:26 amHi,
sorry for late reply, ticket No. was 12856088
Thanks for looking into it
Regards,
Richard
I have checked your service issue reference number 12859881 and the supplier has already restored the service. Technician has replaced broken jumper at pillar and repaired 3 faults in street. Fixed lead-in joint out front of premises and replaced 1st socket as well.
I will check on the possible credit arrangements and email you via the same email ticket.