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How can I block a number from calling me?

Posted: Mon Jul 16, 2018 5:28 pm
by maggie
I have this one caller, whom I do not know, and suspect it is some sort of scam in any case but they are calling all the time and I don't want to have the phone go off at all hours of the day. How can I block their number? Or block my number from their access? Their number is 0198339999

Re: How can I block a number from calling me?

Posted: Mon Jul 16, 2018 5:39 pm
by KavindaS
maggie wrote:
Mon Jul 16, 2018 5:28 pm
I have this one caller, whom I do not know, and suspect it is some sort of scam in any case but they are calling all the time and I don't want to have the phone go off at all hours of the day. How can I block their number? Or block my number from their access? Their number is 0198339999
Which phone service that you use with Exetel? is it PSTN / Voip or Mobile?

Re: How can I block a number from calling me?

Posted: Mon Jul 16, 2018 6:28 pm
by maggie
I got the phone service when we went NBN so not sure. Presume pstn.

Re: How can I block a number from calling me?

Posted: Mon Jul 16, 2018 6:45 pm
by KavindaS
maggie wrote:
Mon Jul 16, 2018 6:28 pm
I got the phone service when we went NBN so not sure. Presume pstn.
With your Fibre service customer id, cannot find any active telephone service. Therefore could please PM me the exact phone number you receive the scam calls, for us to provide a solution?

Re: How can I block a number from calling me?

Posted: Mon Jul 16, 2018 7:04 pm
by maggie
KavindaS wrote:
Mon Jul 16, 2018 6:45 pm

Therefore could please PM me the exact phone number you receive the scam calls, for us to provide a solution?
PM sent KavindaS

Re: How can I block a number from calling me?

Posted: Mon Jul 16, 2018 8:22 pm
by Dazzled

Re: How can I block a number from calling me?

Posted: Mon Jul 16, 2018 10:50 pm
by maggie
Dazzled wrote:
Mon Jul 16, 2018 8:22 pm
Look up "Telstra Talking Text" https://crowdsupport.telstra.com.au/t5/ ... a-p/235691
Oh my. Who would be sending text messages to my home phone?I can't see where they come from. I have handset which does SMSs and email too but I have never set it up. And why not just send the message? Why the ringing?

Re: How can I block a number from calling me?

Posted: Mon Jul 16, 2018 11:49 pm
by KavindaS
maggie wrote:
Mon Jul 16, 2018 7:04 pm
KavindaS wrote:
Mon Jul 16, 2018 6:45 pm

Therefore could please PM me the exact phone number you receive the scam calls, for us to provide a solution?
PM sent KavindaS
PM received and I have checked on this. You have a voip registered service with Exetel according to the given number. However there is an issue with the records where the number is not appear in your my exetel members area and our systems. However the service is working and registered with the sip server. I have already escalated and let me fix the records issue first with our provisioning department. Once it has been fixed, you may follow the below steps to block any incoming number you wish.

1. Login to "my exetel facilities" via https://www.exetel.com.au/my_exetel
2. Select "services & Usage"
3. Click on "Manage" in front of the voip telephone number
4. Click on " Voip configuration"
5. Under the Chargeable Features : Nuisance call blocking: Type incoming nuisance call numbers you would like blocked - unlimited numbers separated by comma (charged $1.00 per month)

Re: How can I block a number from calling me?

Posted: Tue Jul 17, 2018 12:53 am
by maggie
Thanks for that. I will check in the morning and follow these instructions.

Re: How can I block a number from calling me?

Posted: Tue Jul 17, 2018 1:41 pm
by KavindaS
maggie wrote:
Tue Jul 17, 2018 12:53 am
Thanks for that. I will check in the morning and follow these instructions.
Please note that I have managed to fix the system issue with the activation records of your Voip service and the telephone number is now visible in your members area. However due to the automated process, new password has been assigned with the voip service and it has been emailed to you. Have your router reconfigured in the voip password section with the new one, and once the voip started to work again, follow the steps I have given above to enable the relevant number blocking.

If you have any difficulties when re configuring, let us know and we will arrange one of the support engineers to be in contact you.