Issues with NSW ADSL1?!?

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
CrackerJak1
Posts: 40
Joined: Sun Feb 01, 2009 12:43 am
Location: NSW

Issues with NSW ADSL1?!?

Post by CrackerJak1 » Thu May 13, 2010 4:11 am

[`[*Test Results from <a href="http://www.ozspeedtest.com/bandwidth-te ... 545806">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*13/05/2010*] @ [*04:08 AM*])]

[(Mirror: [*Exetel*]
Data: [*3 MB*]
Test Time: [*199.99 secs*])]

[(Your line speed is [*122 kbps*] (0.12 Mbps).
Your download speed is [*15 KB/s*] (0.01 MB/s). )]

I'm on 8000/386, Please explain.

Cexitime
Posts: 56
Joined: Sun Nov 11, 2007 10:14 am
Location: Wilton, NSW, Australia, Earth, Solar System.

Re: Issues with NSW ADSL1?!?

Post by Cexitime » Thu May 13, 2010 8:31 am

Image

I'd say there is a problem.

Hardlogic
Posts: 2
Joined: Mon Nov 16, 2009 4:17 pm
Location: Sydney

Re: Issues with NSW ADSL1?!?

Post by Hardlogic » Thu May 13, 2010 9:16 am

Yep, I've noticed the same problem............. have rebooted router, disabled firewall etc etc, but still no joy.

Results from speedtest (http://www.ozspeedtest.com) show the following.

Test run on 13/05/2010 @ 09:15 AM

Mirror: Exetel
Data: 3 MB
Test Time: 164.18 secs

Your line speed is 149 kbps (0.15 Mbps).
Your download speed is 19 KB/s (0.02 MB/s).


However, upload test shows uploading does not seem to be affected.

You uploaded 1 MB bytes in 29.14 seconds.

kbps: 288.2
KB/s: 36.02
Mbps: 0.29


Time to lodge a trouble ticket and see what comes of it.

rush
Posts: 5
Joined: Tue Mar 30, 2010 11:09 am
Location: Melbourne

Re: Issues with NSW ADSL1?!?

Post by rush » Thu May 13, 2010 9:43 am

Same issue here in VIC with ADSL1.

Mirror: Exetel
Data: 600 KB
Test Time: 32.49 secs

Your line speed is 150 kbps (0.15 Mbps).
Your download speed is 19 KB/s (0.02 MB/s).

Definitely looks like some kind of cap with multiple users posting identical speed test results on whirlpool.

Cexitime
Posts: 56
Joined: Sun Nov 11, 2007 10:14 am
Location: Wilton, NSW, Australia, Earth, Solar System.

Re: Issues with NSW ADSL1?!?

Post by Cexitime » Thu May 13, 2010 12:03 pm

I'd say it was shaping seeing as 12:00pm on the dot its back to full speed.

G-Box
Posts: 47
Joined: Wed Feb 07, 2007 4:38 pm

Re: Issues with NSW ADSL1?!?

Post by G-Box » Thu May 13, 2010 12:04 pm

I couldn't even make it to these forums last night after 12:00am and up until 12:01pm today.
Every site was timing out both national sites and internationally.
Queued up some torrents & managed to download @ max of 55KBps, stopping them and trying to browse was a nightmare and not possible, couldn't use Voip this morning due to this 'capping' or network issues???

Victoria ADSL 1 8192/384 FP-D2 Plan

My plan is supposed to be unlimited, so I'm not sure why I am getting an unusable service after 12:00am-12:00pm... Hopefully this was a network error?

If exetel staff could please comment that would me much appreciated.

Cexitime
Posts: 56
Joined: Sun Nov 11, 2007 10:14 am
Location: Wilton, NSW, Australia, Earth, Solar System.

Re: Issues with NSW ADSL1?!?

Post by Cexitime » Thu May 13, 2010 12:07 pm

I was lucky to get 1.6kbps

Couldn't download 40MB sound card drivers cause the download would just time out

rush
Posts: 5
Joined: Tue Mar 30, 2010 11:09 am
Location: Melbourne

Re: Issues with NSW ADSL1?!?

Post by rush » Thu May 13, 2010 12:09 pm

Yep straight on 12:00pm speeds back to normal, definatley exetel shaping.

CrackerJak1
Posts: 40
Joined: Sun Feb 01, 2009 12:43 am
Location: NSW

Re: Issues with NSW ADSL1?!?

Post by CrackerJak1 » Thu May 13, 2010 8:22 pm

This needs a response from an exetel official other wise we have no option to believe that outrageous shaping restrictions were unethically utilized during this mornings 2am-12pm peak period.

15-20kbps is not only unethical its down right offensive, 10hours of barely usable internet and no explanation whats so ever is not on. I don't want to see any more unusable off peak periods in May unless there is a good explanation behind the terrible connection.

James
Exetel Staff
Posts: 1992
Joined: Mon May 09, 2005 10:27 pm

Re: Issues with NSW ADSL1?!?

Post by James » Thu May 13, 2010 10:10 pm

CrackerJak1 wrote:This needs a response from an exetel official other wise we have no option to believe that outrageous shaping restrictions were unethically utilized during this mornings 2am-12pm peak period.

15-20kbps is not only unethical its down right offensive, 10hours of barely usable internet and no explanation whats so ever is not on. I don't want to see any more unusable off peak periods in May unless there is a good explanation behind the terrible connection.
You should email/call support

reece pupo
Posts: 1
Joined: Thu May 13, 2010 8:54 pm
Location: PITT TOWN, SYDNEY, NSW

Re: Issues with NSW ADSL1?!?

Post by reece pupo » Thu May 13, 2010 11:45 pm

Just in case exetel didnt know already. I have also experienced bad speeds all of this morning, but at 12:00 exactly miraculously went up. My guess is shaped to 512.

I would like an explanation, and hope it doesnt happen again.
In regards to off peak, 6 hours of something is better than 12 hours of nothing.

rush
Posts: 5
Joined: Tue Mar 30, 2010 11:09 am
Location: Melbourne

Re: Issues with NSW ADSL1?!?

Post by rush » Fri May 14, 2010 12:08 am

Exetel are no doubt capping off peak, 15+ people on whirlpool including myself as soon as it hits 12am speed is slowed to 20kb/s then right on 12:00pm it's back to full speed. Now again bang on 12:00am speeds are back to 20kb/s, contacting support is pointless as they either haven't been told about the shaping taking place or playing dumb blaming it on your modem.

David R
Posts: 197
Joined: Fri Mar 28, 2008 1:39 am
Location: Sydney

Re: Issues with NSW ADSL1?!?

Post by David R » Fri May 14, 2010 12:19 am

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200GB@3.1Mbps,$60pm Zone 1+ 2X H-Line Budget; WP Saver VoIP._ 220.233.165.22x; $3,450 revenue: 5 years club.

Cexitime
Posts: 56
Joined: Sun Nov 11, 2007 10:14 am
Location: Wilton, NSW, Australia, Earth, Solar System.

Re: Issues with NSW ADSL1?!?

Post by Cexitime » Fri May 14, 2010 1:03 am

Steam is going at 3kbps :(

CrackerJak1
Posts: 40
Joined: Sun Feb 01, 2009 12:43 am
Location: NSW

Re: Issues with NSW ADSL1?!?

Post by CrackerJak1 » Fri May 14, 2010 2:08 am

James this is a support forum so why can't I ask for support here? If I though logging a ticket would make the bandwidth magically re-appear I would have done so from the start.

5 minuets left on peak and exetel have ruined my connection for the next 10 hours (correct me if there is some one else to blame). Capping your user base without there consent or ANY prior warning is going to make the "6hour off-peak" email seem trivial in comparison.

People read these forums as a first point of call, make an official statement regarding the 10 hours of broken internet which is on its way to 20hours. I am a long term customer and I deserve a reasonable explanation regarding the crippling of my connection during off peak hours.

Locked