Unplanned ADSL Network Outage - BELLA VISTA, NSW

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Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby AroshJ on Tue May 09, 2017 2:41 pm

Location Affected: BELLA VISTA, NSW

Event Start : 09-05-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : Our wholesale supplier estimates the issue will be investigated on or before 16/05/2017.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.
AroshJ
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Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby AroshJ on Wed May 10, 2017 12:00 am

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
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Posts: 293
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Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby AroshJ on Wed May 10, 2017 11:42 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
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Posts: 293
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Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby AroshJ on Fri May 12, 2017 11:13 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
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Posts: 293
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Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby P Hewavitharana on Sun May 14, 2017 10:43 am

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
P Hewavitharana
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Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby nilushid on Sun May 14, 2017 11:40 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
nilushid
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Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby shehanw on Mon May 15, 2017 11:55 am

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
shehanw
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Posts: 316
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Location: Australia

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby AroshJ on Mon May 15, 2017 11:43 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 293
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby shehanw on Tue May 16, 2017 11:25 am

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
shehanw
Exetel Staff
 
Posts: 316
Joined: Mon Sep 16, 2013 9:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby AroshJ on Tue May 16, 2017 11:39 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 293
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby NIrmitha on Wed May 17, 2017 2:58 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
NIrmitha
Exetel Staff
 
Posts: 179
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby nilushid on Wed May 17, 2017 11:26 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
nilushid
Exetel Staff
 
Posts: 197
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Location: sydney

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby NIrmitha on Thu May 18, 2017 2:07 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
NIrmitha
Exetel Staff
 
Posts: 179
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby NIrmitha on Fri May 19, 2017 3:07 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
NIrmitha
Exetel Staff
 
Posts: 179
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Postby Amila Fernando on Fri May 19, 2017 11:29 pm

Update:

This outage is still ongoing.

Due to mass service disruptions ETR has been extended.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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