Unplanned ADSL Network Outage - Multiple Suburbs, NSW

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shehanw
Exetel Staff
Posts: 339
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by shehanw » Wed Sep 13, 2017 9:16 am

Event Notification

Locations Affected: Multiple Suburbs , NSW

Event Start : 13-09-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated

Estimated Resolution : We are unable to provide an estimated time of resolution at this stage

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 339
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by shehanw » Wed Sep 13, 2017 1:43 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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