Unplanned Fibre Network Outage - Torquay , VIC

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nilushid
Exetel Staff
Posts: 278
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Torquay , VIC

Post by nilushid » Thu Oct 12, 2017 4:52 pm

Location Affected: Torquay , VIC

Event Start : 12-10-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 375
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Torquay , VIC

Post by AroshJ » Thu Oct 12, 2017 10:14 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologize for any inconvenience caused.

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