Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Postby AroshJ on Sat Nov 11, 2017 10:23 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 274
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Postby AroshJ on Sun Nov 12, 2017 10:38 pm

Update

A temporary fix has been applied to minimize the number of impacted services.

Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 274
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Postby AroshJ on Mon Nov 13, 2017 10:42 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 274
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Postby nilushid on Tue Nov 14, 2017 10:25 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
nilushid
Exetel Staff
 
Posts: 189
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Postby NIrmitha on Wed Nov 15, 2017 12:29 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
NIrmitha
Exetel Staff
 
Posts: 174
Joined: Wed Jan 06, 2010 1:05 pm

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