Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Sat Nov 11, 2017 10:23 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Sun Nov 12, 2017 10:38 pm

Update

A temporary fix has been applied to minimize the number of impacted services.

Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Mon Nov 13, 2017 10:42 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 351
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by nilushid » Tue Nov 14, 2017 10:25 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by NIrmitha » Wed Nov 15, 2017 12:29 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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