Unplanned Fibre Network Outage - Multiple suburbs, NSW

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nilushid
Exetel Staff
Posts: 278
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Multiple suburbs, NSW

Post by nilushid » Wed Dec 06, 2017 3:01 pm

Location Affected: Multiple suburbs, NSW

Event Start : 06-12-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Fibre Cut

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 278
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple suburbs, NSW

Post by nilushid » Wed Dec 06, 2017 10:36 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 264
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple suburbs, NSW

Post by rehanj » Thu Dec 07, 2017 10:04 pm

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

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